Intermittent Sign In and Load Issues
Incident
Report for Smartsheet
Resolved
This incident has been resolved.
Monitoring
The situation has normalized and we are continuing to monitor.
Identified
We have identified the cause, which appears to be an issue between backend network providers.
This has the potential to impact users on different Internet Service Providers networks. We recommend engaging your ISP’s support team.
This has the potential to impact users on different Internet Service Providers networks. We recommend engaging your ISP’s support team.
Update
We are continuing to investigate reports of some customers not being able to sign in or load Smartsheet. This issue appears to be a networking issue between AT&T and AWS.
If you are using AT&T as your Internet Service Provider (ISP), we would recommend engaging their support team.
If you are using AT&T as your Internet Service Provider (ISP), we would recommend engaging their support team.
Update
We are continuing to investigate reports of some customers not being able to sign in or load Smartsheet.
If you are experiencing this issue, please contact Smartsheet support: https://help.smartsheet.com/contact
If you are experiencing this issue, please contact Smartsheet support: https://help.smartsheet.com/contact
Update
We are continuing to investigate reports of some customers not being able to sign in or load Smartsheet.
If you are experiencing this issue, please contact Smartsheet support: https://help.smartsheet.com/contact
If you are experiencing this issue, please contact Smartsheet support: https://help.smartsheet.com/contact
Investigating
We are investigating reports of some customers not being able to sign in or load Smartsheet.
This incident affected: Authentication and Sign In (Smartsheet Login).