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Intermittent Sign In and Load Issues
Incident Report for Smartsheet
Resolved
This incident has been resolved.
Posted Aug 27, 2020 - 17:06 PDT
Monitoring
The situation has normalized and we are continuing to monitor.
Posted Aug 27, 2020 - 13:48 PDT
Identified
We have identified the cause, which appears to be an issue between backend network providers.

This has the potential to impact users on different Internet Service Providers networks. We recommend engaging your ISP’s support team.
Posted Aug 26, 2020 - 18:05 PDT
Update
We are continuing to investigate reports of some customers not being able to sign in or load Smartsheet. This issue appears to be a networking issue between AT&T and AWS.

If you are using AT&T as your Internet Service Provider (ISP), we would recommend engaging their support team.
Posted Aug 26, 2020 - 13:50 PDT
Update
We are continuing to investigate reports of some customers not being able to sign in or load Smartsheet.

If you are experiencing this issue, please contact Smartsheet support: https://help.smartsheet.com/contact
Posted Aug 26, 2020 - 12:25 PDT
Update
We are continuing to investigate reports of some customers not being able to sign in or load Smartsheet.

If you are experiencing this issue, please contact Smartsheet support: https://help.smartsheet.com/contact
Posted Aug 26, 2020 - 11:29 PDT
Investigating
We are investigating reports of some customers not being able to sign in or load Smartsheet.
Posted Aug 26, 2020 - 10:52 PDT
This incident affected: Authentication and Sign In (Smartsheet Login).