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Smartsheet Status

This page provides status information for Smartsheet features and functionality. Check back here to view our most up-to-the-minute information on service availability, or click the button above to be notified of interruptions to each individual service. If you are experiencing an issue not listed here try troubleshooting connection issues.

 
 

Intermittent Sign In and Load Issues

Incident Report for Smartsheet

Resolved

This incident has been resolved.
Posted Aug 27, 2020 - 17:06 PDT

Monitoring

The situation has normalized and we are continuing to monitor.
Posted Aug 27, 2020 - 13:48 PDT

Identified

We have identified the cause, which appears to be an issue between backend network providers.

This has the potential to impact users on different Internet Service Providers networks. We recommend engaging your ISP’s support team.
Posted Aug 26, 2020 - 18:05 PDT

Update

We are continuing to investigate reports of some customers not being able to sign in or load Smartsheet. This issue appears to be a networking issue between AT&T and AWS.

If you are using AT&T as your Internet Service Provider (ISP), we would recommend engaging their support team.
Posted Aug 26, 2020 - 13:50 PDT

Update

We are continuing to investigate reports of some customers not being able to sign in or load Smartsheet.

If you are experiencing this issue, please contact Smartsheet support: https://help.smartsheet.com/contact
Posted Aug 26, 2020 - 12:25 PDT

Update

We are continuing to investigate reports of some customers not being able to sign in or load Smartsheet.

If you are experiencing this issue, please contact Smartsheet support: https://help.smartsheet.com/contact
Posted Aug 26, 2020 - 11:29 PDT

Investigating

We are investigating reports of some customers not being able to sign in or load Smartsheet.
Posted Aug 26, 2020 - 10:52 PDT
This incident affected: Core Application (Smartsheet Login).