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On August 31st, between 12 and 1 PM PDT, customers received 500 errors when they tried to submit a case via our support site (https://help.smartsheet.com/contact). The issue was the result of an AWS outage. Failing over to a different AWS database resolved the issue
Posted Aug 31, 2021 - 15:03 PDT
Resolved
This incident has been resolved.
Posted Aug 31, 2021 - 15:02 PDT
Monitoring
A fix has been implemented and we are monitoring to ensure continued stability of our help page.
Posted Aug 31, 2021 - 12:56 PDT
Investigating
We are currently investigating an issue where customers are unable to submit cases via Contact Smartsheet Support on https://help.smartsheet.com/contact.
We will provide an update in 30 minutes.
Posted Aug 31, 2021 - 12:21 PDT
This incident affected: Help and Community (Help Center).
