New Update Refresh Request
Incident
Report for Smartsheet
Postmortem
On March 18th, 2021 at 16:30 PDT, a small number of customers encountered an error which caused Smartsheet to repeatedly prompt them to refresh their browser to get to the latest version of Smartsheet. If there were unsaved changes in the browser when the customer refreshed it, these changes were not saved. Our engineering teams identified 3 servers with incorrect configurations and removed them, correcting the problem.
Resolved
This incident has been resolved.
Monitoring
A fix has been implemented and customers should no longer see repeated requests to update to a new version. We are monitoring to ensure continued stability of this fix.
Identified
We have identified the issue causing some customers to receive repeated refresh requests and taking action to resolve it. The service is recovering and we are continuing to monitor its progress.
Update
Our team is continuing to investigate reports of customers receiving repeated requests to refresh. We will provide another update in 30 minutes.
Investigating
We are currently investigating reports of customers receiving repeated requests to refresh. We will provide an update in 30 minutes.
This incident affected: Core Application (Sheets, Reports, Dashboards).