Smartsheet Status

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Some application emails are delayed

Incident Report for Smartsheet

Postmortem

On June 10th, 2022 between 6 am and 9:38 am PDT, customers saw a delay in receiving e-mails sent through @mentions, sharing notifications and workflow notifications.

We addressed the issue by increasing the capacity of the email processing system. The last of the delayed emails were processed by 9:38 am PDT. We are making improvements based on our learnings from the incident to avoid similar incidents in the future.

Posted Jun 10, 2022 - 17:10 PDT

Resolved

The fix has been implemented and the issue is now resolved.

Posted Jun 10, 2022 - 09:40 PDT

Monitoring

The issue has been identified and a fix has been implemented. We are monitoring the results.

Posted Jun 10, 2022 - 09:18 PDT

Investigating

We are currently investigating an issue some users are experiencing with email notifications being delayed.
We are investigating and will provide an update within the next 30 minutes.

Posted Jun 10, 2022 - 08:49 PDT

This incident affected: Notifications (Email Notifications).