Smartsheet Status
This page provides status information for Smartsheet features and functionality. Check back here to view our most up-to-the-minute information on service availability, or click the button above to be notified of interruptions to each individual service. If you are experiencing an issue not listed here try troubleshooting connection issues.
On April 26, 2022, between 04:00am and 10:30am, customers experienced an increase in errors when loading reports.The issue began after several very large reports were loaded. Due to the volume of data being processed, some servers hit memory limits and were automatically restarted. During the time the servers were restarting, report requests on the system grew and continued to cause memory issues. In troubleshooting the issue, it was determined that a recent change to how report requests were handled was the source of the problem. The change was reverted and the system returned to a stable state.
We continue to prioritize investments to scale our networking, compute, security, and other infrastructure, as well as our technical management processes that enable us to consistently deliver great experiences for our customers.
While we cannot promise a future free of any technical challenges, we promise that we will do whatever it takes to ensure that Smartsheet is a partner that can be counted on to deliver. We know that your success—and your continued trust in Smartsheet—depends on it.