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Proof links returning a blank screen

Incident Report for Smartsheet

Postmortem

Starting on Monday, February 9th, 2026 at 12:00PM Pacific Time, users experienced blank pages when accessing some Proof generated links. Our engineering team identified a regression. A fix was fully deployed and full proof functionality was restored for all customers on February 10th, 2026 at 11:00AM Pacific Time. We are reviewing our deployment processes to help prevent similar incidents in the future.

Posted Feb 17, 2026 - 16:36 PST

Resolved

This incident has been resolved.
Posted Feb 10, 2026 - 14:17 PST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Feb 10, 2026 - 11:06 PST