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On September 24th, 2024 at 10:18 AM PDT, customers began experiencing intermittent errors when attempting to access sheets and forms. The team rolled back a recent configuration change and all systems were fully recovered by 10:45 AM PDT.
Posted Sep 24, 2024 - 13:08 PDT
Resolved
This incident has been resolved.
Posted Sep 24, 2024 - 13:06 PDT
Monitoring
A fix has been implemented and we are monitoring to ensure continued stability of this feature.
Posted Sep 24, 2024 - 11:05 PDT
Investigating
We are currently investigating some customer reports of errors in Smartsheet. We will continue to provide frequent updates as we work towards resolution.
Posted Sep 24, 2024 - 10:39 PDT
This incident affected: Core Application (Sheets, Forms, Reports, Dashboards).
