A fix has been implemented and our services have recovered. We will continue to monitor.
Posted Jan 25, 2021 - 08:20 PST
We are continuing to investigate customer reports of increased latency when accessing the Smartsheet application. We will provide additional updates as they become available.
Posted Jan 25, 2021 - 08:05 PST
We have seen reports of some customers experiencing increased latency when accessing the Smartsheet application. Engineering has taken steps to mitigate and we are recovering
Posted Jan 25, 2021 - 07:27 PST
This incident affected: Authentication and Sign In (Smartsheet Login, Single Sign On ( Company Credentials ), Sign in via Google, Sign in via Microsoft Azure AD, Sign in via Apple ID), Notifications (Email Notifications, In App Notifications), Documents (Attachments, Document Proofing), Core Application (Sheets, Sharing, Forms, Reports, Dashboards, Search, Mobile App, Conversations), Administration and Audit (Admin Center, Event Reporting API, User and Group Management, Payments & Licensing, Activity Log), Developers and API (REST API, Webhooks), Workflows (In App Workflows), and Resource Management (Smartsheet Resource Views).