Smartsheet Status

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Sheets Not Loading/Opening – "Trouble Reaching Smartsheet" Error

Incident Report for Smartsheet

Update

We are continuing to monitor for any further issues.

Posted May 27, 2026 - 13:39 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted May 27, 2026 - 13:37 PDT

Investigating

We are currently investigating reports of sheets failing to open and displaying the error "We're having trouble reaching Smartsheet right now." Our team is actively working to resolve the issue and will provide frequent updates until we reach a monitoring status.

Posted May 27, 2026 - 10:50 PDT

This incident affects: Core Application (Sheets).