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On December 20, 2022 starting at 2:00am PST Smartsheet customers were unable to receive email notifications from workflows and conversations. A fix was implemented at 4:30am PST and all email notifications were fully operational by 5:35am PST.
Posted Dec 20, 2022 - 06:21 PST
Resolved
This incident has been resolved
Posted Dec 20, 2022 - 05:42 PST
Monitoring
A fix has been implemented and email notifications are expected to be fully operational shortly.
Posted Dec 20, 2022 - 05:07 PST
Identified
We have identified an issue where emails triggered by Automated Workflows and Conversations are delayed and a fix is being implemented.
Posted Dec 20, 2022 - 04:30 PST
This incident affected: Notifications (Email Notifications) and Core Application (Conversations).
