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On July 20th, 2023 at 03:00 AM PDT, customers experienced a delay in adding data to Sheets (e.g. Forms, Conversations, Data Shuttle). No data was lost. The Smartsheet team worked internally to fix the issue. The issue was resolved at 06:11 AM PDT.
Posted Jul 24, 2023 - 00:36 PDT
Resolved
This incident has been resolved.
Posted Jul 20, 2023 - 06:11 PDT
Monitoring
A fix has been implemented and we are monitoring to ensure all affected features return to full operation.
Posted Jul 20, 2023 - 05:25 PDT
Identified
Our data processing infrastructure is running behind which may cause delays in data being added to sheets. No data has been lost and the system should be caught up shortly.
Posted Jul 20, 2023 - 05:06 PDT
This incident affected: Core Application (Sheets, Forms, Conversations), Workflows (In App Workflows), Connectors (Data Shuttle), and Premium Apps (Dynamic View).
