Smartsheet Status
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On May 28, 2024 at 9:00am PT, our Core Application in the US region experienced a deployment issue. This caused a core Smartsheet database to crash before the team could roll back that deployment. Our team immediately tried to fail over to a database replica. However, as we started bringing traffic back to the new primary database, a “retry storm” from API callers caused an increased volume of traffic; this replica database was then stressed beyond capacity and crashed. At that point, our team failed over to a second replica and started to bring the traffic back at a more suitable pace to fully restore the Smartsheet service. The US region was the only region impacted. FedGov and EMEA regions were not affected and continued to operate without customer impact.
We know how critical our services are to our customers and apologize for any impact this incident may have had on you and your business. We promise that we will do everything we can to learn from this event and use it to drive improvement across our services to ensure that Smartsheet is a partner that can be counted on to deliver. We know that your success—and your continued trust in Smartsheet—depends on it.