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At 9:34 AM PDT on August 8th, 2024, Smartsheet experienced a spike in backend system errors discovered via our logs. The source of the issue was related to an unusually large workload, and the system recovered on its own by 10:13 AM PDT.
Posted Aug 21, 2024 - 05:13 PDT
Resolved
This incident has been resolved.
Posted Aug 08, 2024 - 12:31 PDT
Monitoring
We have taken measures to mitigate and are monitoring the results.
Posted Aug 08, 2024 - 10:27 PDT
Investigating
We are currently investigating some customer reports of users being unable to load sheets and dashboards. We will provide an update in 30 minutes.
Posted Aug 08, 2024 - 10:00 PDT
This incident affected: Core Application (Sheets, Dashboards).
