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This page provides status information for Smartsheet features and functionality. Check back here to view our most up-to-the-minute information on service availability, or click the button above to be notified of interruptions to each individual service. If you are experiencing an issue not listed here try troubleshooting connection issues.

Resource Management
Incident Report for Smartsheet

On December 22, 2021 at 6:30PM PST, the Resource Management by Smartsheet Events and Notifications Service (ENS) had a faulty configuration setting applied which caused the service to not perform correctly. During the following one week period, webhook events for Resource Management were not delivered and any user changes made to notification preferences were not applied. On December 29, 2021, we were alerted to the issue and the underlying cause was identified at 1:06PM PST. The appropriate configuration changes were applied, and the webhook service began processing the queue of events which completed by 4:00PM PST on the same day. Although delayed, no webhook events were lost in this process.

We are taking steps to reduce the likelihood of such issues in the future and implementing methods to identify them much more quickly should they occur again. We continue to prioritize investments to scale our networking, compute, security, and other infrastructure, as well as our technical management processes that enable us to consistently deliver great experiences for our customers. 

While we cannot promise a future free of any technical challenges, we promise that we will do whatever it takes to ensure that Smartsheet is a partner that can be counted on to deliver. We know that your success—and your continued trust in Smartsheet—depends on it.

Posted Feb 08, 2022 - 11:31 PST

This incident has been resolved.
Posted Dec 29, 2021 - 19:01 PST
On December 23, 2021, starting at approximately 6:30 pm PST, a migration of database traffic impacted the following Resource Management features:

- Webhooks
- Notification Settings
- Project Settings
- Organization Settings

A fix has been implemented and these features should now be working as expected as of December 29, 2021 at 3:30 pm PST.
Webhooks triggered during the impact window will be delayed and are currently being processed. Newly triggered webhooks are processing as expected. During the impact window, some users may have encountered errors when attempting to make changes to Notification, Project, or Organization settings. We are monitoring to ensure the continued stability of these features.
Posted Dec 29, 2021 - 17:04 PST
This incident affected: Resource Management (Resource Management).