Delays in Posting Comments
Incident
Report for Smartsheet
Postmortem
On March 4th, 2021 at 7:02 PST, the Conversation service experienced a performance issue that may have led to delays for users posting comments in a sheet or real-time indicators such as seeing faces for active collaborators on a sheet. At 8:29 PST, a fix was put into place that improved performance for commenting in sheets. At 9:52 PST, the underlying issue was addressed and all real-time capabilities and commenting were fully restored and operating normally. We are making improvements based on our learnings to avoid similar incidents in the future.
Resolved
This incident has been resolved.
Monitoring
A fix has been implemented and users should no longer see a delay in posting comments on a sheet. We are monitoring to ensure the continued stability of this feature.
Update
We are continuing to investigate some customer reports of delays in the posting of comments to a sheet. We will provide an update in 30 minutes.
Investigating
We are currently investigating some customer reports of delays in the posting of comments to a sheet. We will provide an update in 30 minutes.
This incident affected: Core Application (Conversations).