Smartsheet Status
This page provides status information for Smartsheet features and functionality. Check back here to view our most up-to-the-minute information on service availability, or click the button above to be notified of interruptions to each individual service. If you are experiencing an issue not listed here try troubleshooting connection issues.
At approximately 9:56am PDT on Thursday, October 28, 2021, Smartsheet’s email delivery service provider reported email deliveries had become delayed. At 10:32am, the service provider reported email delivery had stopped for all customers, including Smartsheet. From that time until approximately 12:45pm, all emails from the Smartsheet application, including those generated by automated notifications and password resets, were queued but not delivered. Starting at approximately 12:45pm, all new emails resumed normal delivery and queued emails began to be delivered. At 1:41pm the email delivery service provider confirmed they had identified the issue and that service had been restored.
Notifications delivered via other means, such as in Smartsheet's in-app notification center is not impacted. We are monitoring the issue and will provide updates every 30 minutes.