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Data Shuttle workflows not running

Incident Report for Smartsheet

Postmortem

Starting at 3:50 AM PDT on May 20, 2024, some Datashuttle workflows were unable to run. We identified incorrect workflow metadata following a recent update. We were able to correct the metadata, and normal service operation was restored as of May 20, 2024 at 8:32 AM PDT.

Posted 11 months ago. May 22, 2024 - 20:22 PDT

Resolved

This incident has been resolved.
Posted 11 months ago. May 20, 2024 - 10:34 PDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted 11 months ago. May 20, 2024 - 08:32 PDT

Update

We are continuing to work on a fix for this issue. We will provide an update in 60 minutes.
Posted 11 months ago. May 20, 2024 - 07:50 PDT

Update

We are continuing to work on a fix for this issue. We will provide an update in 60 minutes.
Posted 11 months ago. May 20, 2024 - 06:51 PDT

Update

We are continuing to work on a fix for this issue. We will provide an update in 60 minutes.
Posted 11 months ago. May 20, 2024 - 05:50 PDT

Identified

We are currently investigating reports that some Data Shuttle workflows are not running. We have identified the cause and are taking steps to address this. We will provide an update in 60 minutes.
Posted 11 months ago. May 20, 2024 - 04:52 PDT
This incident affected: Connectors (Data Shuttle).