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Data Shuttle workflows not running
Incident Report for Smartsheet
Postmortem

Starting at 3:50 AM PDT on May 20, 2024, some Datashuttle workflows were unable to run. We identified incorrect workflow metadata following a recent update. We were able to correct the metadata, and normal service operation was restored as of May 20, 2024 at 8:32 AM PDT.

Posted May 22, 2024 - 20:22 PDT

Resolved
This incident has been resolved.
Posted May 20, 2024 - 10:34 PDT
Monitoring
A fix has been implemented and we are monitoring the results.
Posted May 20, 2024 - 08:32 PDT
Update
We are continuing to work on a fix for this issue. We will provide an update in 60 minutes.
Posted May 20, 2024 - 07:50 PDT
Update
We are continuing to work on a fix for this issue. We will provide an update in 60 minutes.
Posted May 20, 2024 - 06:51 PDT
Update
We are continuing to work on a fix for this issue. We will provide an update in 60 minutes.
Posted May 20, 2024 - 05:50 PDT
Identified
We are currently investigating reports that some Data Shuttle workflows are not running. We have identified the cause and are taking steps to address this. We will provide an update in 60 minutes.
Posted May 20, 2024 - 04:52 PDT
This incident affected: Connectors (Data Shuttle).