Smartsheet Status

This page provides status information for Smartsheet features and functionality. Check back here to view our most up-to-the-minute information on service availability, or click the button above to be notified of interruptions to each individual service. If you are experiencing an issue not listed here try troubleshooting connection issues.

Investigating: Smartsheet Inaccessible

Incident Report for Smartsheet

Postmortem

On July 15th, 2025, starting at approximately 4:54 PM PDT, some users experienced issues accessing and navigating the Smartsheet application.

Our engineering teams quickly identified the cause: a recent increase in traffic to a core service overwhelmed another critical internal service, leading to widespread service degradation.

Traffic was immediately adjusted, and the affected services were scaled to restore stability. Full service functionality was restored by approximately 5:28

Posted Jul 15, 2025 - 19:46 PDT

Resolved

This incident has been resolved.

Posted Jul 15, 2025 - 19:45 PDT

Monitoring

A fix has been implemented and we are monitoring to ensure continued stability of this feature.

Posted Jul 15, 2025 - 17:39 PDT

Investigating

We are currently investigating some customer reports of customers being unable to access the Smartsheet application. We will continue to provide frequent updates as we work towards resolution.

Posted Jul 15, 2025 - 17:27 PDT

This incident affected: Developers and API (REST API, Webhooks, API Access Tokens), Core Application (Smartsheet Login, Single Sign On ( Company Credentials ), Sheets, Forms, Reports, Dashboards), Documents (Attachments, Document Builder, Document Proofing, File Library), Digital Asset Management (Brandfolder) (Smartsheet Brandfolder Integration, Core Application, Asset Upload, Asset Upload - SFTP, SmartCDN, Brandguide, Integrations, Insights, Content Automation Platform, Content Automation APIs, Content Automation Rendering Services, Content Automation Templating, Content Automation Integrations), Apps (Desktop App, Mobile App), AI Tools, Search, and Third Party Sign In (Sign in via Google, Sign in via Microsoft Azure AD, Sign in via Apple ID).