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Between approximately 8:50 a.m. PST and 9:04 a.m. PST, some users experienced delays when trying to access newly created assets, such as projects, sheets, and workspaces. While these assets were created successfully, they were not immediately accessible and, in some cases, took up to 10 minutes to appear. This issue occurred due to a temporary data synchronization delay, which was fully resolved by 9:04 a.m. PST.
Posted Dec 18, 2024 - 16:42 PST
Resolved
The issue has been identified and a fix has been implemented.
Posted Dec 18, 2024 - 09:41 PST
Investigating
We are currently investigating reports that some customers are experiencing load errors with reports, sheets, and dashboards in Smartsheet. We will continue to provide frequent updates as we work towards resolution.
Posted Dec 18, 2024 - 09:30 PST
This incident affected: Core Application (Sheets, Reports, Dashboards).
