Smartsheet Status
This page provides status information for Smartsheet features and functionality. Check back here to view our most up-to-the-minute information on service availability, or click the button above to be notified of interruptions to each individual service. If you are experiencing an issue not listed here try troubleshooting connection issues.
Smartsheet intermittent connectivity
Incident
Report for Smartsheet
Postmortem
On December 14, 2023 between 05:24 PM and 05:48 PM PST, users experienced a degraded experience across the Smartsheet application. The incident was caused by an incorrect service deployment that resulted in a brownout in the core application due to long running requests trying to call the service. We reverted the service deployment which restored the experience for all users.
Resolved
This incident has been resolved.
Monitoring
A fix has been implemented and we are monitoring to ensure stability of the service.
Identified
We have identified the issue and taken action to resolve. The service is recovering and we will continue to monitor. We will provide an update in 30 minutes.
Investigating
We're investigating customer reports of Smartsheet intermittently connecting. We will provide an update within 30 mins.
This incident affected: Core Application (Sheets, Reports, Dashboards).