Smartsheet Status

This page provides status information for Smartsheet features and functionality. Check back here to view our most up-to-the-minute information on service availability, or click the button above to be notified of interruptions to each individual service. If you are experiencing an issue not listed here try troubleshooting connection issues.

Smartsheet Unavailable

Incident Report for Smartsheet

Postmortem

At approximately January 31st, 2024 at 11:47 pm PST there was a spike in load that resulted in Smartsheet users being unable to log into the application. Our engineers were able to identify a recent service release as the cause and restored our services February 1st, 2024 at 1:18 am PST

Posted Feb 01, 2024 - 07:32 PST

Resolved

This incident has been resolved.

Posted Feb 01, 2024 - 03:49 PST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Feb 01, 2024 - 01:25 PST

Investigating

We are investigating issues logging into Smartsheet and will provide an update within the next 30 minutes.

Posted Feb 01, 2024 - 00:52 PST

This incident affected: Developers and API (REST API, Webhooks, API Access Tokens), Advance Capabilities (Calendar, Control Center, Datamesh, Dynamic View, Pivot, WorkApps, DataTable), Core Application (Smartsheet Login, Single Sign On ( Company Credentials ), Sheets, Forms, Reports, Dashboards), Documents (Attachments, Document Builder, Document Proofing), Administration and Audit (Admin Center, Event Reporting API, User and Group Management, Payments & Licensing, Activity Log), Connectors (Data Shuttle, Dynamics Connector, Jira Connector, Salesforce Connector, Tableau Connector, ServiceNow Connector), Resource Management (Resource Management, Smartsheet Resource Views), Apps (Desktop App, Mobile App), Workflows (Bridge by Smartsheet, Sharing), Third Party Sign In (Sign in via Google, Sign in via Microsoft Azure AD, Sign in via Apple ID), Notifications (Conversations), and Search.