We are continuing to investigate reports of app-generated emails not being received by a small number of customers. Some users have reported successful resolution by working with their IT teams to ensure that the domains listed in this help article, https://help.smartsheet.com/articles/1193198-troubleshooting-guide#email
, are added to the allow list of their email spam and security systems.
If you feel you are impacted by this, please check the settings on your email systems or contact support: https://help.smartsheet.com/contact
. We will provide an update when more information is available.