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On Feb.24th at around 9AM PST, we became aware that customers were unable to access Smartsheet University. The Smartsheet application itself was unaffected. The root cause was a major outage of Skilljar, which is the provider that powers the Smartsheet University site. At around 9:20AM, Skilljar reported that their issue was resolved, and Smartsheet University came back online.
Posted Feb 25, 2022 - 09:22 PST
Resolved
This incident has been resolved.
Posted Feb 24, 2022 - 11:30 PST
Monitoring
Skilljar has reported that the issue is resolved. Smartsheet University is back online. We will continue to monitor.
Posted Feb 24, 2022 - 09:27 PST
Identified
We have received customer reports of users getting a 502 error when trying to access Smartsheet University. This is due to Skilljar service experiencing a major outage. The Smartsheet application itself is not affected. For further details: https://status.skilljar.com/
Posted Feb 24, 2022 - 09:12 PST
This incident affected: Help and Community (Smartsheet University).
