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Items Inaccessible Following Workspace Ownership Transfer
Incident Report for Smartsheet

At 5:00 PM PST on 2/21/24 there was initial customer reports of issues accessing certain assets. Following further investigation, the engineering team identified that workspace ownership transfers were affecting associated assets. At 2:40PM on 2/22/24 the issue was addressed by fixing a configuration setting that had been set incorrectly. The team then worked to restore access to all assets that had been affected, which was completed at 6:46 PM PST the same day.

Posted Feb 26, 2024 - 06:56 PST

This incident has been resolved.
Posted Feb 22, 2024 - 20:41 PST
We have implemented a fix for workspace ownership transfer issues. We've also implemented a fix to restore access to assets that were affected and are monitoring the results.
Posted Feb 22, 2024 - 18:49 PST
We have identified and implemented a fix for workspace ownership transfer issues. We are continuing to restore access to assets that were affected. We will provide an update when this is completed.
Posted Feb 22, 2024 - 15:19 PST
We are currently investigating some reports of items becoming inaccessible following a workspace ownership transfer. Please avoid executing workspace ownership transfers until we implement a fix. We will provide an update in 60 minutes.
Posted Feb 22, 2024 - 14:33 PST
This incident affected: Core Application (Sharing).