Smartsheet Status
This page provides status information for Smartsheet features and functionality. Check back here to view our most up-to-the-minute information on service availability, or click the button above to be notified of interruptions to each individual service. If you are experiencing an issue not listed here try troubleshooting connection issues.
Issues loading sheets and reports
Incident
Report for Smartsheet
Postmortem
At 8:55 AM PDT on July 16th, 2024, we began investigating customer reports of errors loading sheets and reports in the US Smartsheet region. The Engineering team identified the source of these problems as the residual effect of recovering from the incident on the previous day. They optimized this process to reduce the load on the service, restoring it to health by 5:20 PM PDT the same day.
Resolved
This incident has been resolved.
Monitoring
A fix has been implemented and we are monitoring to ensure continued stability of this feature.
Update
We have identified the issue and are taking action to mitigate. The service is recovering and we will continue to monitor. We will provide an update in 120 minutes.
Update
We have identified the issue and are taking action to mitigate. The service is recovering and we will continue to monitor. We will provide an update in 120 minutes.
Update
We have identified the issue and are taking action to mitigate. The service is recovering and we will continue to monitor. We will provide an update in 120 minutes.
Identified
We have identified the issue and are taking action to mitigate. The service is recovering and we will continue to monitor. We will provide an update in 60 minutes.
Investigating
We are currently investigating some customer reports of errors loading sheets and reports. We will provide an update in 60 minutes.
This incident affected: Core Application (Sheets, Reports).