This page provides status information for Smartsheet features and functionality. Check back here to view our most up-to-the-minute information on service availability, or click the button above to be notified of interruptions to each individual service. If you are experiencing an issue not listed here try troubleshooting connection issues.
On June 24, 2026, an automated workflow generated an unusually large volume of update requests in a short period, which temporarily disrupted the internal event-processing infrastructure responsible for delivering notification emails and in-app alerts. This caused approximately 85% of update request and approval request notifications to be delayed for roughly 13 hours. No data was lost—all notifications were ultimately delivered once the system recovered. We have since implemented automated recovery mechanisms and are adding safeguards to prevent oversized requests from impacting the notification pipeline in the future.
Posted Jul 17, 2026 - 16:16 PDT
Resolved
This incident has been resolved.
Posted Jun 24, 2026 - 22:45 PDT
Monitoring
A fix has been implemented to resolve the missing or delayed Update / Approval Requests notifications and emails and we are monitoring the results.
Posted Jun 24, 2026 - 17:43 PDT
Identified
The issue causing missing or delayed Update / Approval Requests notifications and emails has been identified. Our team is implementing a fix. We will provide frequent updates until we reach a monitoring status.
Posted Jun 24, 2026 - 16:04 PDT
Investigating
We are investigating reports of missing or delayed Update / Approval Requests notifications and emails via Automated Workflows as well as manual trigger. Our team is fully engaged in addressing the situation. We will provide frequent updates until we reach a monitoring status.
Posted Jun 24, 2026 - 14:51 PDT
This incident affected: Notifications (Email Notifications, In App Notifications).
