Smartsheet Status

This page provides status information for Smartsheet features and functionality. Check back here to view our most up-to-the-minute information on service availability, or click the button above to be notified of interruptions to each individual service. If you are experiencing an issue not listed here try troubleshooting connection issues.

Proof Performance and Watermarks

Incident Report for Smartsheet

Postmortem

On March 30, 2026, at approximately 10:55 PM PDT, the Proofing service encountered issue where users encountered watermarks on all legacy proofs. The outage was caused by a licensing issue and was also compounded by an internal configuration issue causing a full proofing outage. The incident was mitigated by March 31, 2026 at 1:15PM PDT

To prevent recurrence, we are conducting a post-incident review focused on improving monitoring and alerting for licensing issues as well bolstering deployment stability.

Posted Apr 13, 2026 - 16:13 PDT

Resolved

This incident has been resolved.

Posted Mar 31, 2026 - 15:01 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Mar 31, 2026 - 13:11 PDT

Identified

The issue has been identified and a fix is being implemented.

Posted Mar 31, 2026 - 12:35 PDT

Investigating

We are currently investigating an issue causing 'EVALUATION MODE' watermarks and slow loading on proofs. We will provide an update in 30 minutes.

Posted Mar 31, 2026 - 11:53 PDT

This incident affected: Documents (Document Proofing).