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Smartsheet Status

This page provides status information for Smartsheet features and functionality. Check back here to view our most up-to-the-minute information on service availability, or click the button above to be notified of interruptions to each individual service. If you are experiencing an issue not listed here try troubleshooting connection issues.

Smartsheet Intermittent Connectivity
Incident Report for Smartsheet

On February 7th 2024 at 11:39am, there were initial customer and monitoring reports of slowness or intermittent timeouts when accessing Smartsheet assets. The error appeared when users loaded or saved sheets, reports and dashboards as well as accessing those features.  There was no data loss and customers who were already in the application were able to eventually complete their tasks.  The root cause was identified and action was taken to correct it.

Posted Feb 08, 2024 - 15:22 PST

This incident has been resolved.
Posted Feb 07, 2024 - 15:33 PST
A fix has been implemented and we are monitoring to ensure stability of the service.
Posted Feb 07, 2024 - 13:30 PST
We are continuing to investigate this issue. We will post another update within 60 minutes.
Posted Feb 07, 2024 - 12:55 PST
We are currently investigating some customer reports of Smartsheet connectivity. We will provide an update in 60 minutes.
Posted Feb 07, 2024 - 11:57 PST
This incident affected: Core Application (Sheets, Reports, Dashboards).