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On February 7th 2024 at 11:39am, there were initial customer and monitoring reports of slowness or intermittent timeouts when accessing Smartsheet assets. The error appeared when users loaded or saved sheets, reports and dashboards as well as accessing those features. There was no data loss and customers who were already in the application were able to eventually complete their tasks. The root cause was identified and action was taken to correct it.
Posted Feb 08, 2024 - 15:22 PST
Resolved
This incident has been resolved.
Posted Feb 07, 2024 - 15:33 PST
Monitoring
A fix has been implemented and we are monitoring to ensure stability of the service.
Posted Feb 07, 2024 - 13:30 PST
Update
We are continuing to investigate this issue. We will post another update within 60 minutes.
Posted Feb 07, 2024 - 12:55 PST
Investigating
We are currently investigating some customer reports of Smartsheet connectivity. We will provide an update in 60 minutes.
Posted Feb 07, 2024 - 11:57 PST
This incident affected: Core Application (Sheets, Reports, Dashboards).
