Smartsheet Status
This page provides status information for Smartsheet features and functionality. Check back here to view our most up-to-the-minute information on service availability, or click the button above to be notified of interruptions to each individual service. If you are experiencing an issue not listed here try troubleshooting connection issues.
Smartsheet Application & API
Incident
Report for Smartsheet
Resolved
Beginning at 1:57 AM Pacific Standard Time (PST) on December 13, 2016 customers using the Smartsheet application would have experienced application errors when attempting to load or save sheets.
Our infrastructure team discovered a condition causing the application to be unable to connect to the primary data store, and by 2:20 AM PST connectivity was restored. Intermittant performance issues were identified and the infrastructure team began a rolling restart of the application.
By 7:37 AM PST application performance had returned to a normal state. We have continued to monitor systems since this time and they have operated as expected.
Our infrastructure team discovered a condition causing the application to be unable to connect to the primary data store, and by 2:20 AM PST connectivity was restored. Intermittant performance issues were identified and the infrastructure team began a rolling restart of the application.
By 7:37 AM PST application performance had returned to a normal state. We have continued to monitor systems since this time and they have operated as expected.
Monitoring
We've fixed the recent technical issue and are currently monitoring the Smartsheet application to make sure everything is operating normally.
Identified
Our Operations team has identified the recent technical issues with Smartsheet, and is continuing to work to solve the issue. Thank you for your patience.
Investigating
The Smartsheet Application is currently experiencing some technical issues. We are aware of the issue and are working to get it fixed right away. Thanks for your patience.
This incident affected: Core Application (Sheets, Reports).