Smartsheet Status
This page provides status information for Smartsheet features and functionality. Check back here to view our most up-to-the-minute information on service availability, or click the button above to be notified of interruptions to each individual service. If you are experiencing an issue not listed here try troubleshooting connection issues.
Smartsheet Application & API
Incident
Report for Smartsheet
Resolved
The configuration changes we made today resolved our application performance issues. Thank you for your patience. Please continue to follow this page for more updates.
Monitoring
The application and API are back online and we are monitoring the Smartsheet application to make sure everything is operating normally.
Investigating
The Smartsheet Application is currently experiencing some technical issues.
Update
As you are aware, we experienced an unanticipated technical issue today, which caused performance problems and ultimately required the Smartsheet app to be taken offline. Per our previous status updates, we are back up and running, monitoring the issue closely, and reviewing additional changes.
We wanted to take this opportunity to provide more detail on the issue and share the changes we’ve implemented, as well as the plan to monitor our service moving forward.
While working through a problem we discovered related to our load balancers and our network environment, our network vendor suspected a bug in the load balancer software. In order to address this right away, we performed an unplanned full software version upgrade. This required us to take the Smartsheet app offline. We are monitoring the network and load balancer performance closely in this new configuration.
Additionally, as a backup to ensure the issue is resolved, we have staged and are testing configuration changes on the network to reduce the work performed by the load balancers. If necessary, we will deploy these changes tomorrow.
To further ensure we are able to maintain stability in the event of a fail-over, we are also accelerating our work to increase the capacity of our disaster recovery site.
We appreciate your continued patience through this process and apologize for any inconvenience caused by the downtime.
We wanted to take this opportunity to provide more detail on the issue and share the changes we’ve implemented, as well as the plan to monitor our service moving forward.
While working through a problem we discovered related to our load balancers and our network environment, our network vendor suspected a bug in the load balancer software. In order to address this right away, we performed an unplanned full software version upgrade. This required us to take the Smartsheet app offline. We are monitoring the network and load balancer performance closely in this new configuration.
Additionally, as a backup to ensure the issue is resolved, we have staged and are testing configuration changes on the network to reduce the work performed by the load balancers. If necessary, we will deploy these changes tomorrow.
To further ensure we are able to maintain stability in the event of a fail-over, we are also accelerating our work to increase the capacity of our disaster recovery site.
We appreciate your continued patience through this process and apologize for any inconvenience caused by the downtime.
Monitoring
We are monitoring the Smartsheet application to make sure everything is operating normally. We are continuing to work with our network vendors to monitor the issue.
Update
The upgrade to our network vendor software is still in process. We expect the upgrade to be complete in 30 minutes.
Identified
We have received a software update from one of our key network vendors, and we have put the application into maintenance mode to apply the update. Smartsheet will be inaccessible while this update is applied. We expect to be offline for 30 minutes.
Thank you for your continued patience - we will keep this page updated.
Thank you for your continued patience - we will keep this page updated.
Monitoring
We are monitoring the Smartsheet application to make sure everything is operating normally. We are continuing to work with our network vendors to monitor the issue.
Investigating
We have experienced a recurrence of the previous issues with our load balancers. We are working closely with our network vendors to troubleshoot the issue - we continue to have all hands on deck.
Monitoring
We are monitoring the Smartsheet application to make sure everything is operating normally. We are continuing to work with our network vendors to monitor the issue.
Update
We are currently experiencing issues with our load balancers, which are preventing access to the Smartsheet system. All hands are on deck to rectify the situation.
All data stored in Smartsheet is secure - this issue is only affecting access to the system. Thanks for your patience.
All data stored in Smartsheet is secure - this issue is only affecting access to the system. Thanks for your patience.
Identified
We've identified the cause of recent technical issues on Smartsheet and are working on it right now. We'll be back shortly. Thanks for your patience.
This incident affected: Notifications (Email Notifications), Core Application (Single Sign On ( Company Credentials ), Sheets, Reports), Resource Management (Smartsheet Resource Views), and Search.