Smartsheet Status
This page provides status information for Smartsheet features and functionality. Check back here to view our most up-to-the-minute information on service availability, or click the button above to be notified of interruptions to each individual service. If you are experiencing an issue not listed here try troubleshooting connection issues.
Issues Saving and Loading Sheets
Incident
Report for Smartsheet
Postmortem
On August 9th, at 2:00 am PDT, we started seeing errors in loading and saving sheets. We identified that there was excessive load on the system that was caused by a few sheets. We have taken the necessary steps to resolve this issue and are making improvements based on our learnings to avoid similar incidents in the future.
Resolved
This incident has been resolved.
Monitoring
A fix has been implemented and we are monitoring to ensure continued stability of the service.
Update
We have identified the issue and are taking action to resolve. We will provide an update in 60 minutes.
Identified
We have identified the issue and are taking action to resolve. We will provide an update in 60 minutes.
Investigating
We are continuing to investigate some customer reports of customers being unable to save or load sheets. We will provide an update in 60 minutes.
Monitoring
A fix has been implemented and we are monitoring to ensure continued stability of the service.
Investigating
We're currently investigating some customer reports of customers being unable to save or load sheets. We will provide an update in 60 minutes.
This incident affected: Core Application (Sheets).