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Workflows and Webhooks not triggering on attachments or comments

Incident Report for Smartsheet

Postmortem

Table View is a recently launched view within Smartsheet, and we have identified that Workflows and Webhooks where the trigger event is an attachment or comment added on Table View will not run. We are working to build this capability. In the interim, using Grid View will mitigate the issue.

Posted Oct 01, 2025 - 02:54 PDT

Resolved

Table View is a recently launched view within Smartsheet, and we have identified that Workflows and Webhooks where the trigger event is an attachment or comment added on Table View will not run. We are working to build this capability. In the interim, using Grid View will mitigate the issue.
Posted Oct 01, 2025 - 02:53 PDT

Investigating

We are currently investigating delays in workflows and webhooks where the trigger event is an attachment or comment added on Table View
Posted Oct 01, 2025 - 02:05 PDT
This incident affected: Workflows (In App Workflows, Bridge by Smartsheet) and Connectors (Data Shuttle, Jira Connector, Salesforce Connector).