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Smartsheet Status

This page provides status information for Smartsheet features and functionality. Check back here to view our most up-to-the-minute information on service availability, or click the button above to be notified of interruptions to each individual service. If you are experiencing an issue not listed here try troubleshooting connection issues.

Document Builder Unavailable
Incident Report for Smartsheet

On April 1st at 4:42 PM PDT, Smartsheet Document Builder was temporarily disabled so that we could perform emergency maintenance. During this time, documents could not be generated. The team fixed an issue and service was restored at 8:21 PM PDT. DocuSign users will need to reauthenticate to DocuSign before continuing use of Document Builder.

Posted Apr 04, 2022 - 09:58 PDT

This incident has been resolved.
Posted Apr 01, 2022 - 22:26 PDT
A fix has been implemented and we are monitoring to ensure continued stability of this feature.
Posted Apr 01, 2022 - 20:26 PDT
Our team has identified the cause of the "503 Service Temporarily Unavailable" error currently displayed in the Smartsheet Document Builder and is attempting to resolve it. We will provide additional updates as they become available.
Posted Apr 01, 2022 - 17:27 PDT
This incident affected: Documents (Document Builder).