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Errors creating sheets and reports

Incident Report for Smartsheet

Postmortem

At 7:08pm PDT on July 18th, 2024 we observed errors when users created or copied sheets and reports. The team identified the issue and applied a fix. Service was restored to normal operation at 7:40pm PDT on July 18th, 2024.

Posted 9 months ago. Jul 18, 2024 - 21:57 PDT

Resolved

This incident has been resolved.
Posted 9 months ago. Jul 18, 2024 - 21:57 PDT

Monitoring

We received some customer reports of errors while creating and copying sheets and reports. A fix has been implemented and we are monitoring to ensure continued stability of this feature.
Posted 9 months ago. Jul 18, 2024 - 19:57 PDT
This incident affected: Core Application (Sheets, Reports).