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Between 12:07 PM PDT and 1:30 PM PDT on April 2, 2024, some customers experienced errors or delays in accessing sheets, reports and dashboards. We identified a capacity issue within the Authentication service, and scaled to eliminate delays and restore normal service operations.
Posted Apr 03, 2024 - 15:31 PDT
Resolved
This incident has been resolved.
Posted Apr 02, 2024 - 16:16 PDT
Monitoring
A fix has been implemented and we are monitoring to ensure stability of the service.
Posted Apr 02, 2024 - 14:14 PDT
Update
We are currently investigating reports of intermittent Smartsheet app connectivity. We will provide an update within 30 minutes.
Posted Apr 02, 2024 - 13:48 PDT
Investigating
We are currently investigating reports of intermittent Smartsheet app connectivity issues. We will provide an update within 30 minutes.
Posted Apr 02, 2024 - 13:17 PDT
This incident affected: Core Application (Sheets, Reports, Dashboards).
