Smartsheet Logo

Smartsheet Status

This page provides status information for Smartsheet features and functionality. Check back here to view our most up-to-the-minute information on service availability, or click the button above to be notified of interruptions to each individual service. If you are experiencing an issue not listed here try troubleshooting connection issues.

 
 

Unable to add users to groups

Incident Report for Smartsheet

Postmortem

On July 8, 2021 from approximately 6AM to 10:30AM PST, group admins who tried to add members to groups were sometimes unable to do so. We resolved the issue, and adding members to groups is now working again.

Posted Jul 08, 2021 - 17:32 PDT

Resolved

This incident has been resolved.
Posted Jul 08, 2021 - 13:01 PDT

Monitoring

A fix has been implemented and group admins can now add users to groups. We are monitoring to ensure continued stability of this feature.
Posted Jul 08, 2021 - 11:04 PDT

Update

We are continuing to investigate reports that group admins cannot add users to groups. We will provide an update in 30 minutes.
Posted Jul 08, 2021 - 10:46 PDT

Update

We are continuing to investigate reports that group admins cannot add users to groups. We will provide an update in 30 minutes.
Posted Jul 08, 2021 - 10:20 PDT

Update

We are continuing to investigate reports that group admins cannot add users to groups. We will provide an update in 30 minutes.
Posted Jul 08, 2021 - 09:47 PDT

Update

We are continuing to investigate reports that group admins cannot add users to groups. We will provide an update in 30 minutes.
Posted Jul 08, 2021 - 09:16 PDT

Investigating

We are currently investigating some customer reports that group admins cannot add users to groups. We will provide an update in 30 minutes.
Posted Jul 08, 2021 - 08:46 PDT
This incident affected: Administration and Audit (User and Group Management).