This page provides status information for Smartsheet features and functionality. Check back here to view our most up-to-the-minute information on service availability, or click the button above to be notified of interruptions to each individual service. If you are experiencing an issue not listed here try troubleshooting connection issues.
Get email notifications whenever Smartsheet creates, updates or resolves an incident.
Get text message notifications whenever Smartsheet creates, updates or resolves an incident.
Get incident updates and maintenance status messages in Slack.
At 7:59 AM PDT on August 5th, 2024, Smartsheet began investigating customer reports of slow performance. We discovered the source of the issue was related to a recent change that forced users to download a large file when loading Smartsheet. At 10:50 AM PDT, a fix was rolled out to mitigate the issue.
Posted Aug 06, 2024 - 07:42 PDT
Resolved
This incident has been resolved.
Posted Aug 05, 2024 - 15:46 PDT
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Aug 05, 2024 - 12:18 PDT
Identified
We have identified the issue and are taking actions to resolve.
Posted Aug 05, 2024 - 09:08 PDT
Investigating
We are currently investigating reports of slow performance in the Smartsheet App. We will provide an update in 60 minutes.
Posted Aug 05, 2024 - 08:27 PDT
This incident affected: Core Application (Sheets, Reports, Dashboards).
