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At 7:59 AM PDT on August 5th, 2024, Smartsheet began investigating customer reports of slow performance. We discovered the source of the issue was related to a recent change that forced users to download a large file when loading Smartsheet. At 10:50 AM PDT, a fix was rolled out to mitigate the issue.
Posted 8 months ago. Aug 06, 2024 - 07:42 PDT
Resolved
This incident has been resolved.
Posted 8 months ago. Aug 05, 2024 - 15:46 PDT
Monitoring
A fix has been implemented and we are monitoring the results.
Posted 8 months ago. Aug 05, 2024 - 12:18 PDT
Identified
We have identified the issue and are taking actions to resolve.
Posted 8 months ago. Aug 05, 2024 - 09:08 PDT
Investigating
We are currently investigating reports of slow performance in the Smartsheet App. We will provide an update in 60 minutes.
Posted 8 months ago. Aug 05, 2024 - 08:27 PDT
This incident affected: Core Application (Sheets, Reports, Dashboards).
