Smartsheet Status
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Brandfolder Asset Access
Incident
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Postmortem
On October 1st, 2024, at 9:30 AM PT, we began investigating reports of users experiencing access errors when uploading new assets or new versions of assets. We identified the cause within our partner service and implemented a mitigation which allowed uploads to resume successfully. Service was fully restored on October 10th, 2024 at 2:00pm PT.
Resolved
This incident has been resolved.
Monitoring
A fix has been implemented and we are monitoring to ensure continued stability of this feature.
Update
We are investigating intermittent temporary access issues primarily after users upload new asset versions and some new assets. This issue typically resolves itself within half an hour of the upload. We are continuing to work with our partner service to resolve this issue.
Investigating
We have identified that some users are intermittently unable to access assets once uploaded. This issue typically resolves itself within a few minutes. We are working with our partner service to resolve the issue.
This incident affected: Digital Asset Management (Brandfolder) (Asset Upload).