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Unable to Open Newly Created Assets
Incident Report for Smartsheet
Postmortem

At 1:12pm PST a few large customers made a configuration change in their applications which caused db replication delay and prevented all Smartsheet users from creating and viewing sheets, forms, reports, and/or dashboards. The issue was promptly identified and resolved by 2:33pm PST. During that time, users were unable to access sheets, forms, reports, and/or dashboards in Smartsheet.

Posted 21 days ago. Jan 23, 2025 - 15:22 PST

Resolved
We received some customer reports of permissions errors after creating new assets between 1:12pm to 2:33pm. The errors are no longer occurring, and we are monitoring the stability of the application.
Posted 21 days ago. Jan 23, 2025 - 14:39 PST
Update
We are continuing to investigate this issue.
Posted 21 days ago. Jan 23, 2025 - 13:36 PST
Investigating
We received some customer reports of permissions errors after creating new assets between (Entertimeframe) Pacific Time. The errors are no longer occurring, and we are monitoring the stability of the application
Posted 21 days ago. Jan 23, 2025 - 13:36 PST
This incident affected: Core Application (Sheets, Forms, Reports, Dashboards).