Smartsheet Status
This page provides status information for Smartsheet features and functionality. Check back here to view our most up-to-the-minute information on service availability, or click the button above to be notified of interruptions to each individual service. If you are experiencing an issue not listed here try troubleshooting connection issues.
Smartsheet Application & API
Incident
Report for Smartsheet
Resolved
This morning at 7:56 PST customers attempting to access the Smartsheet application experienced slow performance and potentially failures to load the application. The symptoms continued intermittently as we worked to correct the issue.
The root cause was identified as a change introduced in a previous release that caused timeouts during peak loads in the application. The problem was investigated previously, however, root cause was not clearly identified until today's event.
Our operations team made changes to increase the capacity of the system. System health was restored this afternoon at 12:01 PST and the system has continued to perform as expected since.
The root cause was identified as a change introduced in a previous release that caused timeouts during peak loads in the application. The problem was investigated previously, however, root cause was not clearly identified until today's event.
Our operations team made changes to increase the capacity of the system. System health was restored this afternoon at 12:01 PST and the system has continued to perform as expected since.
Monitoring
We've fixed the recent technical issue and are currently monitoring the Smartsheet application to make sure everything is operating normally.
Identified
We've identified the cause of recent technical issues on Smartsheet and are working on it right now. We'll be back shortly. Thanks for your patience.
Update
The Smartsheet Application is experiencing intermittent technical issues. We have engaged R&D and QA to assist with the investigation. We are aware of the issue and are working to get it corrected.
Investigating
The Smartsheet Application is experiencing intermittent technical issues. We are aware of the issue and are working to get it corrected.
Monitoring
We've remediated the recent technical issue and are currently monitoring the Smartsheet application to make sure everything is operating normally.
Investigating
The Smartsheet Application is currently experiencing some technical issues. We are aware of the issue and are working to get it fixed right away.
This incident affected: Core Application (Single Sign On ( Company Credentials ), Sheets, Reports), Resource Management (Smartsheet Resource Views), and Search.