Smartsheet Logo

Smartsheet Status

 
Connectors Websites Inaccessible
Incident Report for Smartsheet
Postmortem

On March 28th, 2021 at 4:22pm PDT, the Connectors service experienced a slow down which caused a build of traffic. This made it difficult to log in to the connectors website (https://connectors.smartsheet.com/) and caused delays to processing workflows. After investigation, capacity was increased and the service was restored to full operation by 6:42pm PDT. We are continuing to monitor the service and will make improvements based on our learnings to avoid similar incidents in the future.

Posted Mar 29, 2021 - 09:57 PDT

Resolved
This incident has been resolved.
Posted Mar 28, 2021 - 20:53 PDT
Monitoring
A fix has been implemented and the service is operating normally. We are monitoring to ensure continued stability of this feature.
Posted Mar 28, 2021 - 18:53 PDT
Update
We are continuing to investigate slowness when accessing https://connectors.smartsheet.com/. There may be delays in workflow execution. We will provide an update in 30 minutes.
Posted Mar 28, 2021 - 18:19 PDT
Update
We are continuing to investigate inability to log in to https://connectors.smartsheet.com/. There may be delays in workflow execution. We will provide an update in 30 minutes.
Posted Mar 28, 2021 - 17:47 PDT
Update
We are continuing to investigate inability to log in to https://connectors.smartsheet.com/. We will provide an update in 30 minutes.
Posted Mar 28, 2021 - 17:14 PDT
Investigating
We are currently investigating inability to log in to https://connectors.smartsheet.com/ to manage Connectors. We will provide an update in 30 minutes.
Posted Mar 28, 2021 - 16:44 PDT
This incident affected: Connectors (Dynamics Connector, Jira Connector, Salesforce Connector).