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Errors loading Reports
Incident Report for Smartsheet

On 9/6, there was an intermittent issue and customers were experiencing errors loading reports and report widgets in dashboards. This was pinpointed to an in-progress deploy happening with the reporting service. Root cause was identified (incorrect setting value in the deploy) and the team decided to roll forward with the deploy and put in a settings fix that evening. No additional customer impact was observed after the last node was deployed.

Posted Sep 22, 2022 - 11:23 PDT

This incident has been resolved.
Posted Sep 06, 2022 - 17:20 PDT
A fix has been implemented and we are monitoring to ensure continued stability of this feature.
Posted Sep 06, 2022 - 15:18 PDT
We are continuing to investigate this issue.
Posted Sep 06, 2022 - 15:06 PDT
We are currently investigating some customer reports of loading Reports and Report Widgets in Dashboards. We will provide an update in 60 minutes.
Posted Sep 06, 2022 - 15:05 PDT
This incident affected: Core Application (Reports).