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Smartsheet Status

This page provides status information for Smartsheet features and functionality. Check back here to view our most up-to-the-minute information on service availability, or click the button above to be notified of interruptions to each individual service. If you are experiencing an issue not listed here try troubleshooting connection issues.

 
 

Webhook and Automation rule processing delays

Incident Report for Smartsheet

Resolved

This incident has been resolved.
Posted Jan 19, 2021 - 13:30 PST

Monitoring

A fix has been implemented and we are monitoring to ensure the continued stability of this feature.
Posted Jan 19, 2021 - 11:30 PST

Identified

Our monitoring systems have detected a delay in webhook and automation rule processing. Users may experience delays receiving notifications and alerts.

We have identified the issue and taken action to resolve it. The service is recovering and we will continue to monitor.
Posted Jan 19, 2021 - 10:27 PST
This incident affected: Notifications (Email Notifications, In App Notifications, Messaging App Notifications), Workflows (In App Workflows), and Developers and API (Webhooks).