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Smartsheet Status

This page provides status information for Smartsheet features and functionality. Check back here to view our most up-to-the-minute information on service availability, or click the button above to be notified of interruptions to each individual service. If you are experiencing an issue not listed here try troubleshooting connection issues.

 
 
All Systems Operational
Core Application ? Operational
Smartsheet Login ? Operational
Single Sign On ( Company Credentials ) ? Operational
Sheets ? Operational
Forms ? Operational
Reports ? Operational
Dashboards ? Operational
AI Tools Operational
Documents ? Operational
Attachments ? Operational
Document Builder Operational
Document Proofing ? Operational
File Library Operational
Notifications ? Operational
Email Notifications ? Operational
In App Notifications ? Operational
Messaging App Notifications ? Operational
Conversations ? Operational
Workflows ? Operational
In App Workflows ? Operational
Bridge by Smartsheet Operational
Sharing ? Operational
Connectors Operational
Data Shuttle Operational
Dynamics Connector Operational
Jira Connector Operational
Salesforce Connector Operational
Tableau Connector Operational
ServiceNow Connector Operational
Advance Capabilities ? Operational
Calendar Operational
Control Center Operational
Datamesh Operational
Dynamic View Operational
Pivot Operational
WorkApps Operational
DataTable Operational
Apps Operational
Desktop App Operational
Mobile App ? Operational
Search ? Operational
Third Party Sign In ? Operational
Sign in via Google ? Operational
Sign in via Microsoft Azure AD ? Operational
Sign in via Apple ID ? Operational
Resource Management Operational
Resource Management Operational
Smartsheet Resource Views Operational
Digital Asset Management (Brandfolder) Operational
Smartsheet Brandfolder Integration Operational
Core Application Operational
Asset Upload Operational
Asset Upload - SFTP Operational
SmartCDN Operational
Brandguide Operational
Integrations Operational
Insights Operational
Content Automation Platform Operational
Content Automation APIs Operational
Content Automation Rendering Services Operational
Content Automation Templating Operational
Content Automation Integrations Operational
Administration and Audit Operational
Admin Center Operational
Event Reporting API Operational
User and Group Management Operational
Payments & Licensing Operational
Activity Log Operational
Developers and API Operational
REST API Operational
Webhooks ? Operational
API Access Tokens ? Operational
Help and Community Operational
Smartsheet Website Operational
Help Center Operational
Community Operational
Marketplace and Solutions Center Operational
Smartsheet University Operational
Customer Support Portal ? Operational
In-App Chat Operational
Third Party Integrations Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Feb 5, 2025

No incidents reported today.

Feb 4, 2025

No incidents reported.

Feb 3, 2025

No incidents reported.

Feb 2, 2025

No incidents reported.

Feb 1, 2025

No incidents reported.

Jan 31, 2025

No incidents reported.

Jan 30, 2025

No incidents reported.

Jan 29, 2025

No incidents reported.

Jan 28, 2025

No incidents reported.

Jan 27, 2025
Resolved - This incident has been resolved.
Jan 27, 18:55 PST
Monitoring - A fix has been implemented and we are monitoring to ensure continued stability of this feature.
Jan 27, 16:55 PST
Investigating - Users may experience issues Log in and opening assets.
Our team is actively investigating this issue and working to identify the root cause. We apologize for any inconvenience this may cause and appreciate your patience as we work toward a resolution.

Jan 27, 16:35 PST
Jan 26, 2025

No incidents reported.

Jan 25, 2025

No incidents reported.

Jan 24, 2025

No incidents reported.

Jan 23, 2025
Postmortem - Read details
Jan 23, 15:22 PST
Resolved - We received some customer reports of permissions errors after creating new assets between 1:12pm to 2:33pm. The errors are no longer occurring, and we are monitoring the stability of the application.
Jan 23, 14:39 PST
Update - We are continuing to investigate this issue.
Jan 23, 13:36 PST
Investigating - We received some customer reports of permissions errors after creating new assets between (Entertimeframe) Pacific Time. The errors are no longer occurring, and we are monitoring the stability of the application
Jan 23, 13:36 PST
Jan 22, 2025

No incidents reported.

Jan 21, 2025

No incidents reported.

Jan 20, 2025

No incidents reported.

Jan 19, 2025

No incidents reported.

Jan 18, 2025

No incidents reported.

Jan 17, 2025
Resolved - Between 4:25 pm and 4:30 pm PST, some users experienced errors signing in or signing up to Smartsheet via the web app and API due to a database maintenance upgrade. Users who were already signed in were not affected, and full login/signup functionality was restored when the maintenance work completed.
Jan 17, 16:30 PST
Resolved - This incident has been resolved.
Jan 17, 14:48 PST
Update - We are continuing to investigate an issue with our Support Chatbot service provider.
Jan 17, 11:04 PST
Investigating - We received some customer reports of the in-app Contact Support chat showing a delay in responding. For immediate help, please navigate to https://help.smartsheet.com/contact to submit a case.
Jan 17, 10:26 PST
Postmortem - Read details
Jan 17, 16:39 PST
Resolved - Resolved - This incident has been resolved.
Jan 17, 14:22 PST
Investigating - We are investigating some customer reports of Smartsheet being slow and/or failing to load. We will continue to provide frequent updates as we work towards resolution.
Jan 17, 14:19 PST
Jan 16, 2025

No incidents reported.

Jan 15, 2025
Postmortem - Read details
Jan 15, 20:04 PST
Resolved - This incident has been resolved.
Jan 15, 13:24 PST
Monitoring - We received some customer reports of permissions errors after creating new assets between 10:20am and 11:15am Pacific Time. The errors are no longer occurring, and we are monitoring the stability of the application.
Jan 15, 11:24 PST
Investigating - We are investigating some customer reports of permissions errors after creating new assets. We will continue to provide frequent updates as we work towards resolution.
Jan 15, 10:30 PST
Jan 14, 2025

No incidents reported.

Jan 13, 2025

No incidents reported.

Jan 12, 2025

No incidents reported.

Jan 11, 2025

No incidents reported.

Jan 10, 2025

No incidents reported.

Jan 9, 2025
Resolved - This incident has been resolved.
Jan 9, 13:37 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 9, 11:35 PST
Investigating - We are currently investigating some customer reports of issues creating and loading dashboard widgets.
Jan 9, 11:23 PST
Jan 8, 2025

No incidents reported.

Jan 7, 2025

No incidents reported.

Jan 6, 2025

No incidents reported.