Smartsheet Status

This page provides status information for Smartsheet features and functionality. Check back here to view our most up-to-the-minute information on service availability, or click the button above to be notified of interruptions to each individual service. If you are experiencing an issue not listed here try troubleshooting connection issues.

All Systems Operational

Core Application Operational

Smartsheet Login Operational

Single Sign On ( Company Credentials ) Operational

Sheets Operational

Forms Operational

Reports Operational

Dashboards Operational

AI Tools Operational

Documents Operational

Attachments Operational

Document Builder Operational

Document Proofing Operational

File Library Operational

Notifications Operational

Email Notifications Operational

In App Notifications Operational

Messaging App Notifications Operational

Conversations Operational

Workflows Operational

In App Workflows Operational

Bridge by Smartsheet Operational

Sharing Operational

Connectors Operational

Data Shuttle Operational

Dynamics Connector Operational

Jira Connector Operational

Salesforce Connector Operational

Tableau Connector Operational

ServiceNow Connector Operational

Advance Capabilities Operational

Calendar Operational

Control Center Operational

Datamesh Operational

Dynamic View Operational

Pivot Operational

WorkApps Operational

DataTable Operational

Apps Operational

Desktop App Operational

Mobile App Operational

Search Operational

Third Party Sign In Operational

Resource Management Operational

Smartsheet Resource Views Operational

Digital Asset Management (Brandfolder) Operational

Smartsheet Brandfolder Integration Operational

Core Application Operational

Asset Upload Operational

Asset Upload - SFTP Operational

SmartCDN Operational

Brandguide Operational

Integrations Operational

Insights Operational

Content Automation Platform Operational

Content Automation APIs Operational

Content Automation Rendering Services Operational

Content Automation Templating Operational

Content Automation Integrations Operational

Administration and Audit Operational

Admin Center Operational

Event Reporting API Operational

User and Group Management Operational

Payments & Licensing Operational

Activity Log Operational

Developers and API Operational

REST API Operational

Webhooks Operational

API Access Tokens Operational

Help and Community Operational

Smartsheet Website Operational

Help Center Operational

Community Operational

Marketplace and Solutions Center Operational

Smartsheet University Operational

Customer Support Portal Operational

In-App Chat Operational

Third Party Integrations Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Dec 5, 2025

No incidents reported today.

Dec 4, 2025

Document Generation Request Delays

Postmortem - Read details
Dec 4, 13:31 PST

Resolved - Document Generation functionality has been fully restored and is operating normally. The incident is now resolved.
Dec 4, 13:26 PST

Monitoring - We are observing stability being restored for Document Generation. We are continuing to monitor it closely to confirm full service stability. We will provide frequent updates until we reach a resolved status.
Dec 4, 11:35 PST

Identified - We have identified the issue responsible for the delays with Document Generation and are implementing a fix. We will provide frequent updates until we reach a monitoring status.
Dec 4, 11:30 PST

Update - We are continuing to investigate the cause of issues with requests to Generate Documents impacting Document Generation Automations and manual Document Generation. We will provide frequent updates until we reach a monitoring status.
Dec 4, 11:26 PST

Investigating - We are investigating issues with requests to generate documents impacting Document Generation Automations and manual Document Generation. Our team is fully engaged in addressing the situation. We will provide frequent updates until we reach a monitoring status.
Dec 4, 10:55 PST

Dec 3, 2025

No incidents reported.

Dec 2, 2025

Resolved Emails From Smartsheet Not Delivered

Resolved - Email functionality has been fully restored and is operating normally. The incident is now resolved.
Dec 2, 10:40 PST

Update - We are continuing to monitor for any further issues.
Dec 2, 10:28 PST

Update - We are continuing to monitor for any further issues.
Dec 2, 08:31 PST

Monitoring - A fix has been implemented and we are monitoring the results.
Dec 2, 08:26 PST

Identified - The issue has been identified and a fix is being implemented.

We have been investigating an issue with emails not being delivered from Smartsheet. This is impacting all email types sent by Smartsheet including the following:

• One time access code for TOTP login emails.
• Emails generated by automated workflows.
• New account creation confirmation emails.
• Password reset emails.
• Recurring emails scheduled from a Smartsheet item.

Our team is fully engaged in addressing the situation. We will provide frequent updates until we reach a monitoring status.
Dec 2, 08:14 PST

Update - We are continuing to investigate this issue.
Dec 2, 07:42 PST

Investigating - We are investigating an issue with emails not being delivered from Smartsheet. This is impacting the sending of automated workflows and TOTP login emails. Our team is fully engaged in addressing the situation. We will provide frequent updates until we reach a monitoring status.
Dec 2, 06:35 PST

Dec 1, 2025

No incidents reported.

Nov 30, 2025

No incidents reported.

Nov 29, 2025

No incidents reported.

Nov 28, 2025

No incidents reported.

Nov 27, 2025

No incidents reported.

Nov 26, 2025

No incidents reported.

Nov 25, 2025

No incidents reported.

Nov 24, 2025

No incidents reported.

Nov 23, 2025

No incidents reported.

Nov 22, 2025

No incidents reported.

Nov 21, 2025

No incidents reported.

Nov 20, 2025

No incidents reported.

Nov 19, 2025

No incidents reported.

Nov 18, 2025

No incidents reported.

Nov 17, 2025

No incidents reported.

Nov 16, 2025

No incidents reported.

Nov 15, 2025

No incidents reported.

Nov 14, 2025

No incidents reported.

Nov 13, 2025

No incidents reported.

Nov 12, 2025

No incidents reported.

Nov 11, 2025

No incidents reported.

Nov 10, 2025

A few Smartsheet services are not sending out emails

Postmortem - Read details
Nov 19, 13:25 PST

Resolved - This incident has been resolved.
Nov 10, 17:22 PST

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 10, 16:37 PST

Update - We are continuing to investigate this issue.
Nov 10, 16:19 PST

Investigating - We are currently investigating some customer reports of not receiving one-time passcodes or password reset emails. Other email types have been reported as well. We will continue to provide frequent updates as we work towards resolution.
Nov 10, 16:19 PST

Nov 9, 2025

No incidents reported.

Nov 8, 2025

No incidents reported.

Nov 7, 2025

No incidents reported.

Nov 6, 2025

No incidents reported.

Nov 5, 2025

No incidents reported.