Smartsheet Status

Collaboration Features Delayed

Identified - Our team has identified the cause of delays in the processing of collaboration features and we are taking steps to resolve it. This includes Auto-refresh and Active Faces of users on a sheet. No other sheet features are affected at this time. Users can utilize their sheets normally. We will provide additional updates as they become available.
Nov 25, 08:26 PST

Investigating - We are currently investigating a delay in processing related to the collaboration features on sheets (Auto-refresh and active faces). Users should be able to utilize their sheets normally. We will provide an update in 30 minutes.
Nov 25, 07:51 PST

Authentication and Sign In Operational

Smartsheet Login Operational

Single Sign On ( Company Credentials ) Operational

Core Application Operational

Sheets Operational

Sharing Operational

Forms Operational

Reports Operational

Dashboards Operational

Search Operational

Mobile App Operational

Conversations Operational

Documents Operational

Attachments Operational

Document Builder Operational

Document Proofing Operational

Notifications Degraded Performance

Email Notifications Operational

In App Notifications Degraded Performance

Messaging App Notifications Operational

Workflows Operational

In App Workflows Operational

Bridge by Smartsheet Operational

Connectors Operational

DataUploader Operational

Dynamics Connector Operational

Jira Connector Operational

Salesforce Connector Operational

Tableau Connector Operational

ServiceNow Connector Operational

Premium Apps Operational

Calendar Operational

Control Center Operational

Datamesh Operational

Dynamic View Operational

Pivot Operational

Resource Management Operational

10,000ft Operational

Smartsheet Resource Views Operational

Administration and Audit Operational

Admin Center Operational

Event Reporting API Operational

User and Group Management Operational

Payments & Licensing Operational

Activity Log Operational

Developers and API Operational

REST API Operational

Webhooks Operational

API Access Tokens Operational

Help and Community Operational

Smartsheet Website Operational

Help Center Operational

Community Operational

Marketplace and Solutions Center Operational

Third Party Integrations Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Nov 25, 2020

Unresolved incident: Collaboration Features Delayed.

Nov 24, 2020

No incidents reported.

Nov 23, 2020

No incidents reported.

Nov 22, 2020

No incidents reported.

Nov 21, 2020

No incidents reported.

Nov 20, 2020

Messaging App Delays

Resolved - This incident has been resolved.
Nov 20, 09:08 PST

Monitoring - A fix has been implemented and we are monitoring to ensure the continued stability of this feature.
Nov 20, 07:08 PST

Investigating - We are investigating delays of automated notifications to Slack, MS Teams, Workplace, and Google Hangouts. We will provide an update in 30 minutes.
Nov 20, 06:55 PST

Bridge Workflow Delays

Resolved - This incident has been resolved.
Nov 20, 04:29 PST

Monitoring - We identified delays in Bridge workflows triggering. Our team has taken steps to resolve this and workflows are now processing normally. We are monitoring to ensure the continued stability of this feature.
Nov 20, 02:29 PST

Nov 19, 2020

No incidents reported.

Nov 18, 2020

No incidents reported.

Nov 17, 2020

No incidents reported.

Nov 16, 2020

No incidents reported.

Nov 15, 2020

No incidents reported.

Nov 14, 2020

No incidents reported.

Nov 13, 2020

No incidents reported.

Nov 12, 2020

No incidents reported.

Nov 11, 2020

No incidents reported.

Nov 10, 2020

No incidents reported.

Nov 9, 2020

No incidents reported.

Nov 8, 2020

No incidents reported.

Nov 7, 2020

No incidents reported.

Nov 6, 2020

No incidents reported.

Nov 5, 2020

No incidents reported.

Nov 4, 2020

Error in Dynamic View

Resolved - This incident has been resolved.
Nov 4, 13:49 PST

Monitoring - Our team has implemented a fix for the "Error Invalid IV length" error in Dynamic View and we are monitoring to ensure the continued stability of the service.
Nov 4, 11:48 PST

Update - We have identified the cause of the error "Error Invalid IV length" when using Dynamic View and we are confident we're close to a resolution. If you encounter this error, the owner of the Dynamic View can log out and log back in as an alternate solution to resolve the error. We will provide additional updates as they become available.
Nov 4, 10:43 PST

Update - We have identified the cause of the error "Error Invalid IV length" when using Dynamic View and we are continuing to work on a resolution. If you encounter this error, the owner of the Dynamic View can log out and log back in as an alternate solution to resolve the error. We will provide another update in 30 minutes.
Nov 4, 10:07 PST

Identified - We have identified the cause of the error "Error Invalid IV length" when using Dynamic View and we are working on a resolution. If you encounter this error, the owner of the Dynamic View can log out and log back in as an alternate solution to resolve the error. We will provide another update in 30 minutes.
Nov 4, 09:07 PST

Investigating - We are currently investigating reports of users getting the error "Error Invalid IV length" when using Dynamic View. If you encounter this error, the owner of the Dynamic View can log out and log back in as an alternate solution to resolve the error. We will provide an update in 30 minutes.
Nov 4, 08:29 PST

Nov 3, 2020

Resolved - This incident has been resolved.
Nov 3, 12:31 PST

Monitoring - We identified an issue where users were unable to login to Data Uploader without signing into Smartsheet between 8am PST and 9:56am PST. Our team has resolved this issue and we are continuing to monitor the Data Uploader service.

A small subset of our users may have experienced their scheduled workflows not running; these workflows will automatically run at the next scheduled increment. If a workflow did not execute as expected during this time, it can be manually executed in the Data Uploader UI.
Nov 3, 10:32 PST

Messaging App Notification Delays

Resolved - This incident has been resolved.
Nov 3, 11:37 PST

Monitoring - We identified a brief service degradation for delivering bot notification to Slack, MS Teams, and Google Chat. This has since been resolved and we are monitoring the service. Some notifications may be delayed as they are reprocessed by our service.
Nov 3, 09:30 PST

Nov 2, 2020

No incidents reported.

Nov 1, 2020

No incidents reported.

Oct 31, 2020

No incidents reported.

Oct 30, 2020

No incidents reported.

Oct 29, 2020

Admin Center Unavailable

Resolved - This incident has been resolved.
Oct 29, 20:50 PDT

Monitoring - A fix has been implemented and we are monitoring to ensure the continued stability of this feature.
Oct 29, 18:50 PDT

Identified - We are continuing to investigate failures accessing Admin Center. Admins can still access the legacy Account Administration by selecting Plan and Billing in the Smartsheet UI. We will provide an update as soon as they become available.
Oct 29, 17:33 PDT

Update - We are continuing to investigate failures accessing Admin Center. Admins can still access the legacy Account Administration by selecting Plan and Billing in the Smartsheet UI. We will provide an update within the next 30 minutes.
Oct 29, 17:00 PDT

Investigating - We are investigating failures accessing Admin Center and will provide an update within the next 30 minutes.
Oct 29, 15:43 PDT

Oct 28, 2020

No incidents reported.

Oct 27, 2020

No incidents reported.

Oct 26, 2020

No incidents reported.

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