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Intermittent Issues
Monitoring - A fix has been implemented and we are monitoring to ensure continued stability of Smartsheet.
Feb 26, 10:27 PST
Investigating - We are investigating issues with the Smartsheet platform. We will provide an update within the next 30 minutes.
Feb 26, 10:19 PST
Uptime over the past 90 days. View historical uptime.
Smartsheet Application Operational
90 days ago
100.0 % uptime
Today
Mobile/API ? Operational
90 days ago
100.0 % uptime
Today
Web Application ? Operational
90 days ago
100.0 % uptime
Today
System Generated Emails ? Operational
90 days ago
100.0 % uptime
Today
Search Functionality ? Operational
90 days ago
100.0 % uptime
Today
Reporting ? Operational
90 days ago
99.99 % uptime
Today
Resource Management ? Operational
90 days ago
100.0 % uptime
Today
SSO (Single Sign-On) ? Operational
90 days ago
100.0 % uptime
Today
Webhooks ? Operational
90 days ago
100.0 % uptime
Today
Connectors ? Operational
90 days ago
100.0 % uptime
Today
Integrations Operational
Payment Processing Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage

No incidents or maintenance related to this downtime.

Past Incidents
Feb 25, 2020

No incidents reported.

Feb 24, 2020

No incidents reported.

Feb 23, 2020

No incidents reported.

Feb 22, 2020
Unable to create new workflow | Jira, Salesforce, Dynamics
Resolved - This incident has been resolved.
Feb 22, 15:11 PST
Monitoring - The issue has been identified and a fix has been implemented We are currently monitoring the results.
Feb 21, 14:30 PST
Investigating - We are currently investigating an issue impacting the workflow creation in Jira, Salesforce, and Dynamics. We will provide an update within the next 30 minutes.
Feb 21, 14:00 PST
Feb 20, 2020

No incidents reported.

Feb 19, 2020

No incidents reported.

Feb 18, 2020

No incidents reported.

Feb 17, 2020

No incidents reported.

Feb 16, 2020

No incidents reported.

Feb 15, 2020

No incidents reported.

Feb 14, 2020
Payment Processing Maintenance
Completed - The scheduled maintenance has been completed.
Feb 14, 02:00 PST
In progress - Our payment processing partner has begun maintenance. If you encounter an error when attempting to make a payment, please wait several minutes and try again. If you require assistance making a payment please contact our Billing department here, https://www.smartsheet.com/contact
Feb 13, 20:00 PST
Scheduled - Our payment processing partner will be performing maintenance. During this period you may experience a brief error when attempting to make a payment.
Feb 10, 11:09 PST
Feb 13, 2020
Slow Load Times Error
Resolved - This incident has been resolved.
Feb 13, 14:11 PST
Monitoring - We have determined that our customers using services provided by Cisco Umbrella, formerly OpenDNS, are having trouble using our services. If you are a Cisco Umbrella customer and are having issues accessing SmartSheet, please open a support case with Cisco Umbrella in addition to your support case with Smartsheet.
Feb 12, 14:40 PST
Update - We are continuing to investigate an issue affecting some customers ability to access Smartsheet. Our team is working with those affect customers to identify the cause. We will provide additional updates as they become available.
Feb 12, 14:14 PST
Update - We are continuing to investigate this issue and will provide an update in the next 30 minutes.
Feb 12, 12:47 PST
Update - We are continuing to investigate this issue and will provide an update in the next 30 minutes.
Feb 12, 12:12 PST
Investigating - We are currently investigating an issue where some users are getting a slow load times error message when attempting to access app.smartsheet.com. We will provide an update in the next 30 minutes.
Feb 12, 11:37 PST
Feb 11, 2020

No incidents reported.

Feb 10, 2020

No incidents reported.

Feb 9, 2020

No incidents reported.

Feb 8, 2020

No incidents reported.

Feb 7, 2020

No incidents reported.

Feb 6, 2020
Intermittent 404 Errors on www.smartsheet.com
Resolved - This incident has been resolved.
Feb 6, 23:45 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 6, 10:55 PST
Identified - Customers may encounter 404 errors when accessing pages on www.smartsheet.com. Login is still available from www.smartsheet.com. The Smartsheet application is not impacted.
We are investigating this issue and will provide an update in 30 minutes.
Feb 6, 10:39 PST
Feb 5, 2020
Intermittent Send Row Failures
Resolved - This incident has been resolved.
Feb 5, 14:35 PST
Monitoring - A fix has been implemented and we are monitoring to ensure continued stability of this feature.
Feb 4, 14:35 PST
Identified - The cause of this issue has been identified and a fix is being implemented. We will provide an update in 2 hours.
Feb 4, 12:08 PST
Update - Send Row is affected in both the web application and via requests made through the API. We are continuing to investigate this issue and will provide an update in 30 minutes.
Feb 4, 11:41 PST
Update - A workaround has been identified: Choosing to include Comments in the Send Row will prevent the error from occurring. We will provide an update in the next 30 minutes.
Feb 4, 11:10 PST
Investigating - We are investigating intermittent errors when using the Send Row feature in a sheet. If you experience this error please wait a moment and then try again. We will provide an update in the next 30 minutes.
Feb 4, 10:52 PST
Feb 3, 2020

No incidents reported.

Feb 2, 2020

No incidents reported.

Feb 1, 2020

No incidents reported.

Jan 31, 2020

No incidents reported.

Jan 30, 2020

No incidents reported.

Jan 29, 2020

No incidents reported.

Jan 28, 2020

No incidents reported.

Jan 27, 2020

No incidents reported.

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