Smartsheet Status

Aug 25, 2019

No incidents reported today.

Aug 24, 2019

No incidents reported.

Aug 23, 2019

Smartsheet website is available and Smartsheet application has not been affected.

Resolved - This incident has been resolved.
Aug 23, 18:52 PDT

Monitoring - A fix has been implemented and we are monitoring to ensure continued stability of this feature.
Aug 23, 13:57 PDT

Update - The www.smartsheet.com website is currently unavailable. The Smartsheet application is not impacted, and is reachable by navigating to https://app.smartsheet.com/b/home.
We are investigating this issue and will provide an update in 30 minutes.
Aug 23, 13:24 PDT

Update - The www.smartsheet.com website is currently unavailable. The Smartsheet application is not impacted, and is reachable by navigating to https://app.smartsheet.com/b/home.
We are investigating this issue and will provide an update in 30 minutes.
Aug 23, 13:12 PDT

Investigating - The www.smartsheet.com website is currently unavailable. The Smartsheet application is not impacted, and is reachable by navigating to https://app.smartsheet.com/b/home.
We are investigating this issue and will provide an update in 30 minutes.
Aug 23, 12:53 PDT

Aug 22, 2019

No incidents reported.

Aug 21, 2019

No incidents reported.

Aug 20, 2019

Google Auth login issues

Resolved - This incident has been resolved.
Aug 20, 01:05 PDT

Monitoring - Google has resolved the issue with their authentication service. Smartsheet users should no longer experience issues logging into Smartsheet using the Google sign-in option.
We are monitoring to ensure continued stability of this feature.
Aug 19, 13:43 PDT

Update - Workaround: Some customers have reported success attempting to utilize an incognito Chrome window to login.
Aug 19, 12:29 PDT

Investigating - We are aware of users failing login into Smartsheet using the Google sign-in option. Google is currently experiencing a service issue with their authentication service, https://status.cloud.google.com/incident/developers-console/19008
Aug 19, 12:07 PDT

Aug 18, 2019

No incidents reported.

Aug 17, 2019

No incidents reported.

Aug 16, 2019

No incidents reported.

Aug 15, 2019

No incidents reported.

Aug 14, 2019

No incidents reported.

Aug 13, 2019

No incidents reported.

Aug 12, 2019

No incidents reported.

Aug 11, 2019

No incidents reported.

Aug 10, 2019

No incidents reported.

Aug 9, 2019

No incidents reported.

Aug 8, 2019

No incidents reported.

Aug 7, 2019

No incidents reported.

Aug 6, 2019

No incidents reported.

Aug 5, 2019

Smartsheet Labs Error

Resolved - This incident has been resolved
Aug 5, 03:56 PDT

Monitoring - A fix has been implemented and we are monitoring to ensure continued access to Smartsheet Labs, (our community experimental site) for the next 12 hours.
Aug 4, 16:35 PDT

Update - Some users are reporting an error message when attempting to login to Smartsheetlabs.com (our community experimental site). Our engineering team is actively investigating. Smartsheet Premium Apps, including Control Center, and the Smartsheet application are fully functional at this time.

For additional information on affected service connections please visit: smartsheetlabs.com. We will provide the next update when we have additional information available.
Aug 4, 14:02 PDT

Update - Some users are reporting an error message when attempting to login to Smartsheetlabs.com. Our engineering team is actively investigating. Smartsheet Control Center, DataMesh, Calendar, Pivot, Data Uploader, Dynamic View, and the Smartsheet application are fully functional at this time.

For additional information on affected service connections please visit: smartsheetlabs.com
Aug 4, 13:16 PDT

Update - Some users are reporting an error message when attempting to login to Smartsheetlabs.com. Our engineering team is actively investigating. Smartsheet Control Center, DataMesh, Calendar, Pivot, Data Uploader, Dynamic View, and the Smartsheet application are fully functional at this time.
Aug 4, 12:43 PDT

Update - Some users are reporting an error message when attempting to login to Smartsheetlabs.com. Our engineering team is actively investigating.
Aug 4, 12:22 PDT

Investigating - Some users are reporting an error message when attempting to login to Smartsheetlabs.com. Our engineering team is actively investigating.
Aug 4, 11:41 PDT

Aug 3, 2019

No incidents reported.

Aug 2, 2019

No incidents reported.

Aug 1, 2019

Smartsheet outage incident details

Resolved - In early July we added a certificate with a 4KB key (previously 2KB) to our edge network load balancers that serve traffic for the Smartsheet App and API.
On July 31, 2019, at 7:58 AM PDT we experienced an issue with our network load balancers causing our service to be unavailable. We applied our planned runbook for this scenario but these steps did not resolve the issue. After additional analysis with our networking partner we isolated the root cause to the 4KB certificate.
At 11:45 AM we reverted to our previous certificate and started to gradually ramp traffic back up and provide partial availability to Smartsheet. By 1:24 PM PDT we fully restored availability and Smartsheet was functioning normally.
Aug 1, 15:04 PDT

Update - Smartsheet experienced an outage caused by a network infrastructure event. After the issue was detected, we failed over to our back-up system which initially allowed the system to recover and then was impacted by the same issue. We worked with our network appliance partner to restore availability and Smartsheet is now functioning normally. We are currently monitoring the application and conducting a root cause analysis.
We understand how disruptive this event was for our customers and we are working diligently to make sure this does not happen in the future.
Jul 31, 16:50 PDT

Monitoring - A fix has been implemented and we are operating normally at this time across the Smartsheet application, the API, and the mobile app.
Jul 31, 13:34 PDT

Update - The Smartsheet application continues to recover. The API and Mobile app are operating normally. We will provide an update within the next 30 minutes.
Jul 31, 12:53 PDT

Update - We continue to monitor an increasing number of successful connections across the Smartsheet application and mobile app. We are addressing continued reports of availability. We will provide an update within the next 30 minutes.
Jul 31, 12:13 PDT

Update - We continue to work to address this issue. We will provide an update within the next 30 minutes.
Jul 31, 11:40 PDT

Update - We continue to work to address reports of availability and increased latency.
Jul 31, 11:08 PDT

Update - The cause of this issue has been identified and a fix is being implemented. We are monitoring an increasing number of successful connections.
Jul 31, 10:28 PDT

Identified - The cause of this issue has been identified and a fix is being implemented.
Jul 31, 10:17 PDT

Update - We are investigating reports of intermittent connections and increased latency. We are working to resolve the issue as quickly as possible.
Jul 31, 09:56 PDT

Update - We are continuing to investigate this issue. The Smartsheet application, mobile app, and API are offline. We will provide an update within the next 30 minutes.
Jul 31, 09:44 PDT

Update - We are continuing to investigate this issue. The Smartsheet application, mobile app, and API are offline. We will provide an update within the next 30 minutes.
Jul 31, 09:15 PDT

Update - We are continuing to investigate this issue. The Smartsheet application, mobile app, and API are offline. We will provide an update within the next 30 minutes.
Jul 31, 08:44 PDT

Update - We are continuing to investigate this issue. The Smartsheet application, mobile app, and API are offline.
Jul 31, 08:16 PDT

Investigating - We are investigating failures logging into Smartsheet and will provide an update within the next 30 minutes.
Jul 31, 08:11 PDT

Custom login URLs returning an error

Resolved - This incident has been resolved.
Aug 1, 08:08 PDT

Update - A fix has been implemented and we are monitoring to ensure continued stability of this feature.
Jul 31, 13:01 PDT

Monitoring - We have identified and are monitoring an issue with custom login URLs (CNAME) returning an error instead of directing the user to sign in at their corporate login site
Jul 31, 06:38 PDT

App-generated email delays

Resolved - This incident has been resolved.
Aug 1, 08:08 PDT

Monitoring - A fix has been implemented and we are monitoring to ensure continued stability of email deliverability.
Jul 31, 14:02 PDT

Investigating - Our monitoring systems have detected email delivery delays of some app-generated emails.
We are investigating and will provide an update within the next 30 minutes.
Jul 31, 13:59 PDT

Jul 31, 2019

Single sign-on login issues

Resolved - This incident has been resolved.
Jul 31, 06:00 PDT

Monitoring - A fix has been implemented and we are monitoring the results.
Jul 30, 17:10 PDT

Investigating - We are investigating failures logging into Smartsheet using single sign-on, and will provide an update within the next 30 minutes.
Jul 30, 17:07 PDT

Jul 29, 2019

No incidents reported.

Jul 28, 2019

No incidents reported.

Jul 27, 2019

Single sign-on login issues

Resolved - This incident has been resolved.
Jul 27, 18:20 PDT

Monitoring - A fix has been implemented and we are monitoring the results.
Jul 27, 09:08 PDT

Investigating - We are investigating failures logging into Smartsheet using single sign-on, and will provide an update within the next 30 minutes.
Jul 27, 08:47 PDT

Jul 26, 2019

App-generated email delays

Resolved - This incident has been resolved.
Jul 26, 09:34 PDT

Monitoring - A fix has been implemented and we are monitoring to ensure continued stability of this feature.
Jul 25, 20:26 PDT

Identified - The cause of this issue has been identified and a fix is being implemented.
Jul 25, 19:32 PDT

Update - We are continuing to investigate this issue.
Jul 25, 18:07 PDT

Investigating - Our monitoring systems have detected email delivery delays of app-generated emails such as those generated from automation rules, sheets sent as an attachment, Update and Approval requests.
We are investigating and will provide an update within the next 30 minutes.
Jul 25, 17:35 PDT

Related