Resolved -
Beginning at approximately 4:47PM PST, some customers may have experienced an issue logging into the web application. Smartsheet Mobile and API remained fully operational. Engineering identified the cause of the issue and took immediate action to mitigate. The issue has now been fully resolved.
Jan 6, 18:19 PST
Monitoring -
A fix has been implemented and we are monitoring to ensure the continued stability of the Smartsheet application.
Jan 6, 17:44 PST
Identified -
We have identified the issue causing intermittent availability of the Smartsheet web app and are taking action to mitigate it. We will provide an update within the next 30 minutes.
The Smartsheet mobile app and API continue to be fully functional.
Jan 6, 17:38 PST
Update -
We are investigating customer reports of intermittent issues logging into Smartsheet and will provide an update within the next 30 minutes.
The Smartsheet mobile app and API continue to be fully functional.
Jan 6, 17:25 PST
Investigating -
We are investigating issues logging into Smartsheet and will provide an update within the next 30 minutes.
Jan 6, 17:02 PST