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Smartsheet Status

This page provides status information for Smartsheet features and functionality. Check back here to view our most up-to-the-minute information on service availability, or click the button above to be notified of interruptions to each individual service. If you are experiencing an issue not listed here try troubleshooting connection issues.

 
 
All Systems Operational
Authentication and Sign In ? Operational
Smartsheet Login ? Operational
Single Sign On ( Company Credentials ) ? Operational
Sign in via Google ? Operational
Sign in via Microsoft Azure AD ? Operational
Sign in via Apple ID ? Operational
Core Application ? Operational
Sheets ? Operational
Sharing ? Operational
Forms ? Operational
Reports ? Operational
Dashboards ? Operational
Search ? Operational
Mobile App ? Operational
Conversations ? Operational
Desktop App Operational
AI Tools Operational
Documents ? Operational
Attachments ? Operational
Document Builder Operational
Document Proofing ? Operational
Notifications ? Operational
Email Notifications ? Operational
In App Notifications ? Operational
Messaging App Notifications ? Operational
Workflows ? Operational
In App Workflows ? Operational
Bridge by Smartsheet Operational
Connectors Operational
Data Shuttle Operational
Dynamics Connector Operational
Jira Connector Operational
Salesforce Connector Operational
Tableau Connector Operational
ServiceNow Connector Operational
Premium Apps ? Operational
Calendar Operational
Control Center Operational
Datamesh Operational
Dynamic View Operational
Pivot Operational
WorkApps Operational
DataTable Operational
Resource Management Operational
Resource Management Operational
Smartsheet Resource Views Operational
Digital Asset Management (Brandfolder) Operational
Smartsheet Brandfolder Integration Operational
Core Application Operational
Asset Upload Operational
Asset Upload - SFTP Operational
SmartCDN Operational
Brandguide Operational
Integrations Operational
Insights Operational
Administration and Audit Operational
Admin Center Operational
Event Reporting API Operational
User and Group Management Operational
Payments & Licensing Operational
Activity Log Operational
Developers and API Operational
REST API Operational
Webhooks ? Operational
API Access Tokens ? Operational
Help and Community Operational
Smartsheet Website Operational
Help Center Operational
Community Operational
Marketplace and Solutions Center Operational
Smartsheet University Operational
Customer Support Portal ? Operational
Third Party Integrations Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Apr 15, 2024
Postmortem - Read details
Apr 15, 17:42 PDT
Resolved - This incident has been resolved.
Apr 15, 17:38 PDT
Monitoring - A fix has been implemented and we are monitoring to ensure continued stability of this feature.
Apr 15, 15:44 PDT
Investigating - We are currently investigating some customer reports of issues loading dashboards and dashboard widgets. We will provide an update in 60 minutes.
Apr 15, 15:38 PDT
Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.

Apr 12, 2024

No incidents reported.

Apr 11, 2024

No incidents reported.

Apr 10, 2024

No incidents reported.

Apr 9, 2024
Postmortem - Read details
Apr 9, 10:00 PDT
Resolved - This incident has been resolved.
Apr 9, 09:22 PDT
Monitoring - We are aware of reports of Smartsheet being unavailable. A fix has been implemented and we are monitoring to ensure continued stability of this feature.
Apr 9, 08:23 PDT
Apr 8, 2024

No incidents reported.

Apr 7, 2024

No incidents reported.

Apr 6, 2024

No incidents reported.

Apr 5, 2024

No incidents reported.

Apr 4, 2024

No incidents reported.

Apr 3, 2024
Postmortem - Read details
Apr 3, 17:00 PDT
Resolved - This incident has been resolved.
Apr 3, 09:57 PDT
Monitoring - We have implemented a fix and we are monitoring to ensure stability of the service.
Apr 3, 07:48 PDT
Identified - We have identified the root cause and are taking steps to resolve. We will provide an update within 30 minutes.
Apr 3, 07:19 PDT
Investigating - We are investigating reports of Bridge by Smartsheet being unavailable. We will provide an update within 30 minutes.
Apr 3, 06:49 PDT
Apr 2, 2024
Postmortem - Read details
Apr 3, 15:31 PDT
Resolved - This incident has been resolved.
Apr 2, 16:16 PDT
Monitoring - A fix has been implemented and we are monitoring to ensure stability of the service.
Apr 2, 14:14 PDT
Update - We are currently investigating reports of intermittent Smartsheet app connectivity. We will provide an update within 30 minutes.
Apr 2, 13:48 PDT
Investigating - We are currently investigating reports of intermittent Smartsheet app connectivity issues. We will provide an update within 30 minutes.
Apr 2, 13:17 PDT
Apr 1, 2024

No incidents reported.

Mar 31, 2024

No incidents reported.

Mar 30, 2024

No incidents reported.

Mar 29, 2024
Resolved - This incident has been resolved.
Mar 29, 10:12 PDT
Monitoring - We have seen some Reports failing to load from 4:34A PDT to 7:05A PDT. A fix has been implemented and we are monitoring for continued stability of the service.
Mar 29, 09:42 PDT
Mar 28, 2024

No incidents reported.

Mar 27, 2024
Postmortem - Read details
Mar 27, 14:16 PDT
Resolved - This incident has been resolved.
Mar 27, 13:06 PDT
Monitoring - A fix has been implemented and we are monitoring to ensure continued stability of this feature.
Mar 27, 11:04 PDT
Investigating - We are currently investigating some customer reports of Smartsheet not syncing to Resource Management. We will provide an update in 60 minutes.
Mar 27, 10:26 PDT
Mar 26, 2024

No incidents reported.

Mar 25, 2024
Postmortem - Read details
Mar 26, 17:21 PDT
Resolved - This incident has been resolved.
Mar 25, 16:43 PDT
Monitoring - A fix has been implemented. All prior and new uploads, crops, and watermarks are processing normally. We are monitoring to ensure continued stability of this feature.
Mar 25, 14:37 PDT
Identified - We have identified the issue and are taking action to resolve. The service is recovering and we will continue to monitor. New uploads, crops, and watermarks should process without issue; prior failures will process over the next few hours. We will provide an update in 120 minutes.
Mar 25, 13:29 PDT
Update - We are continuing to investigate some customer reports of watermark failures, cropping failures, and file processing errors in Brandfolder. We will provide an update in 60 minutes.
Mar 25, 11:56 PDT
Update - We are continuing to investigate some customer reports of watermark failures, cropping failures, and file processing errors in Brandfolder. We will provide an update in 60 minutes.
Mar 25, 10:58 PDT
Update - We are continuing to investigate some customer reports of watermark failures, cropping failures, and file processing errors in Brandfolder. We’ll continue providing updates every 30 minutes and will send another notification to subscribers with the next functional update.
Mar 25, 10:21 PDT
Update - We are continuing to investigate some customer reports of file processing errors in Brandfolder. We’ll continue providing updates every 30 minutes and will send another notification to subscribers with the next functional update.
Mar 25, 09:55 PDT
Investigating - We are currently investigating issues processing certain file types. We will provide an update in 30 minutes.
Mar 25, 09:25 PDT
Postmortem - Read details
Mar 26, 17:20 PDT
Resolved - This incident has been resolved.
Mar 25, 11:03 PDT
Monitoring - A fix has been implemented and we are monitoring results.
Mar 25, 07:59 PDT
Investigating - We are currently investigating a partial outage with various Brandfolder integrations failing to execute. New webhooks cannot be created as well. We will provide an update in 30 minutes.
Mar 25, 07:53 PDT
Postmortem - Read details
Mar 26, 17:19 PDT
Resolved - This incident has been resolved.
Mar 25, 06:45 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 25, 04:04 PDT
Update - We are continuing to investigate this issue. We will provide an update in 30 minutes.
Mar 25, 03:47 PDT
Update - We are continuing to investigate this issue. We will provide an update in 30 minutes.
Mar 25, 03:18 PDT
Investigating - We are currently investigating some customer reports of errors accessing Brandguides and Brandfolder integrations. We will provide an update in 30 minutes.
Mar 25, 02:47 PDT
Mar 24, 2024

No incidents reported.

Mar 23, 2024
Completed - As part of Smartsheet’s commitment to providing the highest quality product, Brandfolder occasionally does maintenance in order to support new features and improvements. The recent work to implement these improvements has been completed, and the Brandfolder platform is fully operational.
Mar 23, 09:30 PDT
Update - As part of Smartsheet’s commitment to providing the highest quality product, Brandfolder occasionally does maintenance in order to support new features and improvements. The Brandfolder platform will have two service disruptions lasting from 5-20 minutes each, and will be back online Saturday, March 23, 2024 from 7:00AM - 10:00AM PT (2:00PM - 5:00PM UTC March 23).
Mar 23, 07:02 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 07:00 PDT
Update - As part of Smartsheet’s commitment to providing the highest quality product,Brandfolder occasionally does maintenance in order to support new features and improvements. In 2 hours (at 7:00AM PT / 2:00PM UTC), the Brandfolder platform will have two service disruptions lasting from 5-20 minutes each. Please continue to visit this page for live updates and system notices.
Mar 23, 04:58 PDT
Scheduled - Brandfolder.com will undergo required maintenance. We expect two service disruptions lasting from 5-20 minutes each.
Mar 19, 12:15 PDT
Completed - As part of Smartsheet’s commitment to providing the highest quality product, Brandfolder occasionally does maintenance in order to support new features and improvements. The recent work to implement these improvements has been completed, and the Brandfolder platform is fully operational.
Mar 23, 02:00 PDT
Update - Our planned time for product improvements will extend past the originally anticipated maintenance window. We are continuing to work quickly to get you back to work, and we apologize for any inconvenience we may have caused. Please continue to check this page for live updates and system notices; we will provide the next update at 2:00 AM PDT.
Mar 23, 01:00 PDT
Update - As part of Smartsheet’s commitment to providing the highest quality product, Brandfolder occasionally does maintenance in order to support new features and improvements. The Brandfolder platform will have two service disruptions lasting from 5-20 minutes each, and will be back online Friday, March 22, 2024 from 10:00PM - 1:00AM PT (5:00AM - 8:00AM UTC March 23).
Mar 22, 22:02 PDT
Update - As part of Smartsheet’s commitment to providing the highest quality product, Brandfolder occasionally does maintenance in order to support new features and improvements. The Brandfolder platform will have two service disruptions lasting from 5-20 minutes each, and will be back online Friday, March 22, 2024 from 10:00PM - 1:00AM PT (5:00AM - 8:00AM UTC March 23).
Mar 22, 22:02 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 22:00 PDT
Update - As part of Smartsheet’s commitment to providing the highest quality product,Brandfolder occasionally does maintenance in order to support new features and improvements. In 2 hours (at 10:00PM PT / 5:00AM UTC), the Brandfolder platform will have two service disruptions lasting from 5-20 minutes each. Please continue to visit this page for live updates and system notices.
Mar 22, 20:04 PDT
Scheduled - Brandfolder.com will undergo required maintenance. We expect two service disruptions lasting from 5-20 minutes each.
Mar 19, 12:14 PDT
Mar 22, 2024
Postmortem - Read details
Mar 22, 12:00 PDT
Resolved - This incident has been resolved.
Mar 22, 11:59 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 22, 10:00 PDT
Identified - The issue has been identified and a fix is being implemented.
Mar 22, 09:40 PDT
Investigating - We are currently investigating some customer reports of issues accessing and opening attachments. We will provide an update in 60 minutes.
Mar 22, 09:04 PDT
Mar 21, 2024

No incidents reported.

Mar 20, 2024

No incidents reported.

Mar 19, 2024

No incidents reported.

Mar 18, 2024

No incidents reported.

Mar 17, 2024

No incidents reported.

Mar 16, 2024

No incidents reported.