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Investigating - We are currently investigating a delay in processing related to the collaboration features on sheets (Auto-refresh and active faces). Users should be able to utilize their sheets normally. We will provide an update in 30 minutes.
Nov 25, 07:51 PST
Authentication and Sign In ? Operational
Smartsheet Login ? Operational
Single Sign On ( Company Credentials ) ? Operational
Sign in via Google ? Operational
Sign in via Microsoft Azure AD ? Operational
Sign in via Apple ID ? Operational
Core Application ? Operational
Sheets ? Operational
Sharing ? Operational
Forms ? Operational
Reports ? Operational
Dashboards ? Operational
Search ? Operational
Mobile App ? Operational
Conversations ? Operational
Documents ? Operational
Attachments ? Operational
Document Builder Operational
Document Proofing ? Operational
Notifications ? Degraded Performance
Email Notifications ? Operational
In App Notifications ? Degraded Performance
Messaging App Notifications ? Operational
Workflows ? Operational
In App Workflows ? Operational
Bridge by Smartsheet Operational
Connectors Operational
DataUploader Operational
Dynamics Connector Operational
Jira Connector Operational
Salesforce Connector Operational
Tableau Connector Operational
ServiceNow Connector Operational
Premium Apps ? Operational
Calendar Operational
Control Center Operational
Datamesh Operational
Dynamic View Operational
Pivot Operational
Resource Management Operational
10,000ft Operational
Smartsheet Resource Views Operational
Administration and Audit Operational
Admin Center Operational
Event Reporting API Operational
User and Group Management Operational
Payments & Licensing Operational
Activity Log Operational
Developers and API Operational
REST API Operational
Webhooks ? Operational
API Access Tokens ? Operational
Help and Community Operational
Smartsheet Website Operational
Help Center Operational
Community Operational
Marketplace and Solutions Center Operational
Third Party Integrations Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 25, 2020

Unresolved incident: Collaboration Features Delayed.

Nov 24, 2020

No incidents reported.

Nov 23, 2020

No incidents reported.

Nov 22, 2020

No incidents reported.

Nov 21, 2020

No incidents reported.

Nov 20, 2020
Resolved - This incident has been resolved.
Nov 20, 09:08 PST
Monitoring - A fix has been implemented and we are monitoring to ensure the continued stability of this feature.
Nov 20, 07:08 PST
Investigating - We are investigating delays of automated notifications to Slack, MS Teams, Workplace, and Google Hangouts. We will provide an update in 30 minutes.
Nov 20, 06:55 PST
Resolved - This incident has been resolved.
Nov 20, 04:29 PST
Monitoring - We identified delays in Bridge workflows triggering. Our team has taken steps to resolve this and workflows are now processing normally. We are monitoring to ensure the continued stability of this feature.
Nov 20, 02:29 PST
Nov 19, 2020

No incidents reported.

Nov 18, 2020

No incidents reported.

Nov 17, 2020

No incidents reported.

Nov 16, 2020

No incidents reported.

Nov 15, 2020

No incidents reported.

Nov 14, 2020

No incidents reported.

Nov 13, 2020

No incidents reported.

Nov 12, 2020

No incidents reported.

Nov 11, 2020

No incidents reported.

Nov 10, 2020

No incidents reported.

Nov 9, 2020

No incidents reported.

Nov 8, 2020

No incidents reported.

Nov 7, 2020

No incidents reported.

Nov 6, 2020

No incidents reported.

Nov 5, 2020

No incidents reported.

Nov 4, 2020
Resolved - This incident has been resolved.
Nov 4, 13:49 PST
Monitoring - Our team has implemented a fix for the "Error Invalid IV length" error in Dynamic View and we are monitoring to ensure the continued stability of the service.
Nov 4, 11:48 PST
Update - We have identified the cause of the error "Error Invalid IV length" when using Dynamic View and we are confident we're close to a resolution. If you encounter this error, the owner of the Dynamic View can log out and log back in as an alternate solution to resolve the error. We will provide additional updates as they become available.
Nov 4, 10:43 PST
Update - We have identified the cause of the error "Error Invalid IV length" when using Dynamic View and we are continuing to work on a resolution. If you encounter this error, the owner of the Dynamic View can log out and log back in as an alternate solution to resolve the error. We will provide another update in 30 minutes.
Nov 4, 10:07 PST
Update - We have identified the cause of the error "Error Invalid IV length" when using Dynamic View and we are continuing to work on a resolution. If you encounter this error, the owner of the Dynamic View can log out and log back in as an alternate solution to resolve the error. We will provide another update in 30 minutes.
Nov 4, 09:37 PST
Identified - We have identified the cause of the error "Error Invalid IV length" when using Dynamic View and we are working on a resolution. If you encounter this error, the owner of the Dynamic View can log out and log back in as an alternate solution to resolve the error. We will provide another update in 30 minutes.
Nov 4, 09:07 PST
Investigating - We are currently investigating reports of users getting the error "Error Invalid IV length" when using Dynamic View. If you encounter this error, the owner of the Dynamic View can log out and log back in as an alternate solution to resolve the error. We will provide an update in 30 minutes.
Nov 4, 08:29 PST
Nov 3, 2020
Resolved - This incident has been resolved.
Nov 3, 12:31 PST
Monitoring - We identified an issue where users were unable to login to Data Uploader without signing into Smartsheet between 8am PST and 9:56am PST. Our team has resolved this issue and we are continuing to monitor the Data Uploader service.

A small subset of our users may have experienced their scheduled workflows not running; these workflows will automatically run at the next scheduled increment. If a workflow did not execute as expected during this time, it can be manually executed in the Data Uploader UI.
Nov 3, 10:32 PST
Resolved - This incident has been resolved.
Nov 3, 11:37 PST
Monitoring - We identified a brief service degradation for delivering bot notification to Slack, MS Teams, and Google Chat. This has since been resolved and we are monitoring the service. Some notifications may be delayed as they are reprocessed by our service.
Nov 3, 09:30 PST
Nov 2, 2020

No incidents reported.

Nov 1, 2020

No incidents reported.

Oct 31, 2020

No incidents reported.

Oct 30, 2020

No incidents reported.

Oct 29, 2020
Resolved - This incident has been resolved.
Oct 29, 20:50 PDT
Monitoring - A fix has been implemented and we are monitoring to ensure the continued stability of this feature.
Oct 29, 18:50 PDT
Identified - We are continuing to investigate failures accessing Admin Center. Admins can still access the legacy Account Administration by selecting Plan and Billing in the Smartsheet UI. We will provide an update as soon as they become available.
Oct 29, 17:33 PDT
Update - We are continuing to investigate failures accessing Admin Center. Admins can still access the legacy Account Administration by selecting Plan and Billing in the Smartsheet UI. We will provide an update within the next 30 minutes.
Oct 29, 17:00 PDT
Update - We are continuing to investigate failures accessing Admin Center. Admins can still access the legacy Account Administration by selecting Plan and Billing in the Smartsheet UI. We will provide an update within the next 30 minutes.
Oct 29, 16:30 PDT
Update - We are continuing to investigate failures accessing Admin Center. Admins can still access the legacy Account Administration by selecting Plan and Billing in the Smartsheet UI. We will provide an update within the next 30 minutes.
Oct 29, 16:00 PDT
Investigating - We are investigating failures accessing Admin Center and will provide an update within the next 30 minutes.
Oct 29, 15:43 PDT
Oct 28, 2020

No incidents reported.

Oct 27, 2020

No incidents reported.

Oct 26, 2020

No incidents reported.